Service Coordinator-HVAC

MSS Solutions, LLC

Winston-Salem (NC)

On-site

USD 60,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Medical/Dental/Vision Insurance

401k with Employer Contributions

PTO

Paid Holidays

Flexible Spending Plan

Health Savings Plan

Job summary

A leading HVAC service provider in Winston-Salem is seeking a Service Coordinator to manage customer service communications and service operations. The role requires expertise in MS Office and strong organizational skills. You will assist technicians and support service management. Competitive compensation and benefits are offered, making this a great career opportunity.

Qualifications

Demonstrated proficiency in MS Office (Excel, Word, PowerPoint) and SharePoint.
Ability to lead and work with diverse teams.
Understanding of general service and/or construction industry.

Responsibilities

Manage all inbound phone calls for customer service and complaints.
Ensure effective utilization of service management software.
Coordinate service schedules with the customer.

Skills

Customer Service

MS Office

Communication Skills

Organizational Skills

Attention to Detail

Education

Associates degree in business administration

Tools

Key2Act Signature Service

Vista

Job description

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As a result of our phenomenal growth, MSS Solutions, LLC has an opening for a Service Coordinator - HVAC. If you are an experienced professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore!

A career at MSS is not just a job -- it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives.

The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.

Role And Responsibilities

Customer Service. This includes managing all inbound phone calls for customer service, complaints, invoice clarifications, updates, etc.
Serve as the service operations lead to ensure effective utilization of service management software (Key2Act Signature Service, Vista, and others.) along with associated field devices.
Responsible for receiving, creating, and dispatching calls for service.
Responsible for the accurate setup of new customers, service sites, equipment, service calls, vendors, subcontractors, and daily schedule.
Must attend contract turnover meetings to gather all information for accurate contract setup and ensure that field staff receive all pertinent details to execute.
Responsible for pre-planning and scheduling all contract service work and projects with the goal of having two weeks tentatively planned. This includes coordinating the schedule and access requirements with the customer.
Maintain an open line of communication between technicians, team leads, and service manager.
Manage open calls, review cost, review resolutions, statuses for completion, and prepare calls for billing daily.
Ensure timely and accurate completion of paperwork by technicians.
Review technician time sheet for costing and payroll purposes in assigned area and provide to Service Manager for approval.
Work with customers and/or Sales to obtain customer POs.
Issue POs to technicians for third party material.
Maintain customer 3rd party websites per customer’s requirements.
Place parts/material orders and returns as required.
Provide regular reporting to Service Manager as requested.
Support the Service Manager and technicians.
Other such duties and responsibilities as assigned by the company from time to time.

Qualifications And Requirements

Demonstrated proficiency in MS Office (excel, word, power point), SharePoint, and basic Windows environment.
Knowledge of basic accounting and business principles.
Ability to lead and work with diverse teams.
Excellent written and verbal communication skills.
Ability to positively represent the company and communicate with others at varying technical levels.
Ability to learn and become proficient with Service Management software and financial accounting systems within timeframe of probation period.
Strong organizational skills.
Ability to work as a member Customer Service Center Team.
Must have excellent attention to detail and high sense of urgency.
Understanding of general service and/or construction industry.
Knowledge of HVAC Service, Fire & Security Service, and Controls Service preferred
Knowledge of Viewpoint Vista/WennSoft/Key2Act, a plus.
Associates degree in business administration, accounting, or another related field a plus.
Physical Demands: Constant sitting, walking short distances, bending, stooping, twisting, reaching above and/or below shoulder, handling/grasping documents or office equipment, clear speaking and adequate hearing sufficient to communicate effectively and respond appropriately in-person and/or on the telephone, vision sufficient to read source materials and computer screen data, repetitive motions for computer equipment use, lift 25 lbs. occasionally, 5-10 lbs frequently to lift/carry/move objects, files and documents.
Must successfully pass a background check & drug test

Work Environment: Work is performed in an open office environment with conditioned air and bright lights.

Benefit Highlights

Benefits

At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business's growth and our employees' needs. Currently, our benefits include:

Medical/Dental/Vision Insurance
401k with Employer Contributions
PTO
Paid Holidays
Employee Assistance Program
Long-term Disability
Short-term Disability
Flexible Spending Plan
Health Savings Plan

Additional Notes

If you are unable to apply electronically and require an accommodation, please contact HRAdmin@msssolutions.com
MSS Solutions, LLC is an equal opportunity employer and a drug-free environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

MSS Employees, please visit the MSS Career Center or contact HR to apply.

Seniority level