Member Care Coordinator

Innovative Systems Group

Albuquerque (NM)

On-site

USD 34,095,600 - 48,560,400

Full time

14 days+

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Job summary

A healthcare services company in Albuquerque is seeking a Member Care Coordinator to perform home health assessments and support members in healthcare programs. Candidates should possess relevant qualifications such as a Bachelor of Social Work or LVN/LPN alongside excellent communication skills. This full-time position offers a pay rate of $30/hour with opportunities for contract-to-hire conversion.

Qualifications

Bachelor of Social Work or Psychology OR LVN, LPN with 1 year experience in managed care systems OR RN OR 3 years care coordination.
Knowledge of medical terminology is essential.
PC proficiency including Microsoft Office applications required.

Responsibilities

Conduct home health assessments and system updates.
Inform and educate members on health care programs.
Build relationships with members to encourage compliance with care plans.

Skills

Knowledge of medical terminology

Experience coordinating member medical needs

Verbal and written communication skills

Proficiency in Microsoft Office

Motivational interviewing skills

Education

Bachelor of Social Work or Psychology or LVN, LPN or RN

Job description

1 day ago Be among the first 25 applicants

Innovative Systems Group provided pay range

This range is provided by Innovative Systems Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $30.00/hr

Job Title: Member Care Coordinator | LVN | LPN

Duration: September 2025 to March 2026 (contract to hire)

Pay rate: $30.00/hr or $60k conversion salary

BASIC FUNCTION:

This position is responsible for conducting home health assessment, contacting identified members to inform and educate them on health care programs to address their personal health plan needs, engaging the member in discussion of adherence to personal health plans, responding to inquiries from members, and supporting the clinicians in the Medical Management department with their provider and member activities.

ESSENTIAL FUNCTIONS:

1. Responsible for home health assessments and system updates.

2. Perform outreach and follow up attempts to members on their health care plan.

3. Build relationships with members to encourage compliance with care plans and to alert the Case Manager quickly when issues arise.

4. Inform and educate members on their program, may use supplied scripts. Complete records in system by performing data entry. Encourage member usage of our programs, including arranging appointments and additional member services (e.g., transportation). Generate appropriate correspondence and send to member manually, electronically, or telephonically.

5. Conduct check-ins with members to review individual care plan goals.

JOB REQUIREMENTS:

Bachelor of Social Work or Psychology OR LVN, LPN with 1 year experience in managed care systems OR RN OR 3 years care coordination for a state managed or waiver program OR 3 years managed care systems experience.

Knowledge of medical terminology

Experience coordinating member medical related needs, providing assistance to members, and analyzing member needs

PC proficiency including Microsoft Office applications

Verbal and written communications skills including developing written correspondence to members and to other department personnel and coaching skills, including motivational interviewing, to educate members on medical issues

Current state driver license, transportation, and applicable insurance

Ability and willingness to travel

Seniority level