Customer Service Coordinator

Hunter Super Techs - TurnPoint; Town of Florida (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

401k Employer Match

Bonus Incentives

Tuition Reimbursement Program

Medical, Dental and Vision plans

Employee Assistance Program (EAP)

Job summary

Integrated Power Services (IPS) is seeking a Service Coordinator to manage and coordinate a variety of service-related tasks, ensuring smooth operations and exceptional customer service. The role requires strong communication, attention to detail, and the ability to multitask effectively.

You will record time entries, schedule preventive maintenance, coordinate repairs, and assist with invoices and customer profiles.

Qualifications

• High school diploma or equivalent.
• Experience in service coordination or similar administrative role.
• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.
• Basic understanding of invoicing and work orders.

Responsibilities

• Record and track service-related time entries.
• Coordinate and schedule routine preventive maintenance for customers.
• Schedule repairs based on quotes and ensure resources are in place.
• Arrange startup services for new systems and equipment.
• Dispatch load bank services and prioritize urgent service calls.
• Create and maintain work orders with accurate information.
• Assist with customer profiles and payment details in the system.
• Generate invoices and ensure timely submission to customers.
• Assist with inventory to pull parts for service jobs.
• Act as first point of contact for incoming service calls and provide support.

Skills

Organization

Communication

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Service management software

Job description

Who We Are:Integrated Power Services (IPS) is the leading North American solution provider for power management, electro-mechanical and rotating assets. Serving customers across a wide range of industries, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil & gas, metals, mining, paper, aggregates, and cement.IPS defines world-class electric motor and generator repair, and Power Management every day. When you work for IPS, you can learn from industry experts and discover your potential while being part of a winning team committed to upholding our core values: Safety, Integrity, Teamwork, Accountability, Customer Focus, Entrepreneurial Spirit.Job Summary:The Coordinator Service will be responsible for managing and coordinating a variety of service-related tasks to ensure smooth operations and excellent customer service. This role requires strong communication skills, a keen eye for detail, and the ability to handle multiple tasks at once.Responsibilities and Expectations:Accurately record and track service-related time entriesCoordinate and schedule all routine preventative maintenance for customersSchedule repairs based on customer quotes, ensuring all necessary resources are in placeArrange startup services for newly installed systems and equipmentSchedule and dispatch load bank services for customersPrioritize and dispatch urgent service calls to the appropriate techniciansCreate work orders for all service activities, ensuring accurate and timely information is recordedAssist with the creation of new customer profiles in the system, ensuring all required details are capturedGather and update payment information for customers as necessaryGenerate invoices for completed work orders and ensure timely submission to customersAssist with inventory management by pulling parts needed for service jobsEnsure all parts used in service jobs are accurately logged and posted to work ordersAct as the first point of contact for incoming service calls, providing customer support and directing calls to the appropriate departmentQualifications and Competencies:High school diploma or equivalent requiredProven experience in service coordination or a similar administrative roleStrong organizational skills with the ability to prioritize tasks and manage multiple schedulesExcellent communication and customer service skillsBasic understanding of invoicing and work order processesProficient in Microsoft Office Suite and service management softwareAbility to work independently and as part of a teamWorking Conditions and Physical Requirements:Sedentary: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human bodySedentary work involves sitting most of the timeJobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are metBenefits:Paid Time Off (PTO)401k Employer MatchBonus IncentivesTuition Reimbursement ProgramMedical, Dental and Vision plansEmployee Assistance Program (EAP)And more!IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.Any offer of employment is contingent upon the successful completion of a background investigation and drug screen.#LI-RM1