Customer Service Coordinator

Integrated Power Services; Visalia (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

RRSP Employer Match

Bonus Incentives

Tuition Reimbursement Program

Medical, Dental and Vision plans

Employee Assistance Program (EAP)

And more!

Job summary

Integrated Power Services (IPS) is seeking an administrative professional to support service center operations in Visalia, CA. You will handle documents, files, invoicing support, and customer interactions with a focus on accuracy and timeliness.

Join a growing team that values safety, integrity, and teamwork. We offer benefits, PTO, and professional development opportunities while you contribute to critical infrastructure reliability.

Qualifications

• Experience in administration or customer service.
• Industrial environment experience a plus.
• Analytical, organizational and decision-making skills.
• Result-oriented and problem-solving abilities.
• Strong attention to detail and ability to maintain accurate records.
• Excellent oral and written communication.
• Effective computer skills.

Responsibilities

• Accurately complete and file documents to ensure smooth operations of the service center and maintain a high degree of customer support through courteous and prompt service.
• Answer phones and greet walk-in customers with positive and supportive energy.
• Keep accurate business files for customer and vendor accounts.
• Data entry for operations such as employee time entry, payable entries, customer information, etc.
• Maintain current documentation to support programs such as CIPS, COR, CSA and other programs.
• Maintain accurate training documentation for all service center staff.
• Assist with invoicing customers.
• Assist with shipping arrangements for customers.
• Ensure bills and invoices are filed properly for payment, follow up if noticing delays.
• Assist with invoicing and AR follow up if issues arise with customers.
• Enter expenses for administration staff when required.

Skills

Customer service

Administration

Data entry

Communication

Tools

Microsoft Office

Job description

If you're searching for a place where you can grow, continue learning, and make a meaningful impact while still having time for the people and moments that matter most, welcome to Integrated Power Services! We believe your value extends far beyond your job title because the best work comes from people who feel supported, challenged, and fulfilled both professionally and personally. Here, you'll find opportunities to develop your career, work alongside exceptional teammates, and be part of a culture that recognizes that your life is worth just as much as your work-if not more. Because when people thrive, businesses thrive. If that sounds like the kind of place you've been looking for, we invite you to join us!

Responsibilities & Expectations:

• Accurately complete and file documents to ensure smooth operations of the service center and maintain a high degree of customer support through courteous and prompt service.
• Answer phones and greet walk-in customers with positive and supportive energy.
• Keep accurate business files for customer and vendor accounts.
• Data entry for operations. Such as employee time entry, payable entries, customer information, etc.
• Maintain current documentation to support programs such as CIPS, COR, CSA and other programs.
• Maintain accurate training documentation for all service center staff.
• Assist with invoicing customers.
• Assist with shipping arrangements for customers.
• Ensure bills and invoices are filed properly for payment, follow up if noticing delays.
• Assist with invoicing and AR follow up if issues arise with customers.
• Enter expenses for administration staff when required.

Qualifications and Competencies:

• Have relevant experience, ideally in administration role or customer service.
• Previous Industrial environment experience a plus.
• Analyzing, organizational and decision-making skills
• Result-orientated and problem-solving skills
• Strong attention to detail and ability to ensure accurate records
• Excellent Oral/Written Communication
• Effective computer skills

Who We Are:

At IPS, we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 40,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.

When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits:

• Paid Time Off (PTO)
• RRSP Employer Match
• Bonus Incentives
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP)
• And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background Investigation.