Service Coordination Supervisor: Lead & Develop Care Teams

Higher Ground IHS; Columbus (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Job summary

Higher Ground IHS Inc. seeks a Service Coordination Supervisor to lead Service Coordinators, ensuring high-quality, person-centered services for individuals with disabilities and seniors.

The role ensures planning, coordination, and documentation meet NYS DOH requirements while promoting independence and community inclusion. Responsibilities include supervising staff, reviewing ISPs/RSPs, meeting clients, conducting audits, managing caseloads, providing training, and ensuring timely

Qualifications

• Must supervise Service Coordinators and provide ongoing oversight.
• Maintain supervision documentation and provide records for audits or reviews.
• Travel required for participant visits and meetings.
• Valid NYS driver’s license and reliable transportation required.
• Occasional evening or weekend hours may be necessary.

Responsibilities

• Supervise Service Coordinators in accordance with regulations and agency policy.
• Hold monthly supervision meetings and maintain documentation.
• Review and approve ISPs and RSPs for accuracy, compliance, and person-centered content.
• Meet potential and active participants in person before ISP/RSP completion, unless delay occurs.
• Conduct periodic file audits and case reviews to ensure regulatory compliance and quality service delivery.
• Monitor caseload distribution and assist in assigning and balancing workloads.
• Provide training, mentoring, coaching, and performance feedback to Service Coordinators.
• Ensure timely documentation, service notes, and full compliance with agency and state guidelines.
• Participate in interdisciplinary team meetings, case conferences, and required staff development sessions.
• Report compliance issues or program concerns to the Program Director or Executive Director.
• Maintain up-to-date knowledge of NYS regulations, DOH guidance, and best practices.
• Support a culture of accountability, professionalism, and teamwork.
• Carry a caseload of up to 10 participants when needed.

Skills

Leadership

Supervision

Communication

Organizational skills

Regulatory compliance

Multitasking

Team mentoring

Education

LMSW or LCSW (NYS Education Department)

Master’s/Doctorate in Social Work, Psychology, or Gerontology

Licensed Physical Therapist, RN, or related licensure (CRCC, SLP, OT)

Tools

Microsoft Office

EHR systems

Job description

Higher Ground IHS Inc. seeks a Service Coordination Supervisor to lead Service Coordinators, ensuring high-quality, person-centered services for individuals with disabilities and seniors.

The role ensures planning, coordination, and documentation meet NYS DOH requirements while promoting independence and community inclusion. Responsibilities include supervising staff, reviewing ISPs/RSPs, meeting clients, conducting audits, managing caseloads, providing training, and ensuring timely