Service Coordination Specialist - Dispatch & Time Tracking

Welch Equipment Company, Inc.; Denver (CO); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

STD Insurance

LTD Insurance

Life Insurance

Paid Sick Leave

Vacation

401(k) match

Job summary

Welch Equipment Company, Inc. seeks a detail-oriented Service Coordinator to process service work orders and track technician time. You will handle calls from customers and technicians, coordinate daily needs, and ensure accurate invoicing and dispatching.

The role is full-time, Monday–Friday, 8-hour shift, with benefits including insurance and a 401(k) plan. Strong organizational and communication skills are essential to thrive in a fast-paced team environment.

Qualifications

• High school diploma or GED required.
• Proficient in Microsoft Office (Outlook, Excel, Word).
• Very organized with strong multi-tasking ability.
• Excellent written and verbal communication.

Responsibilities

• Process work orders for service projects accurately.
• Record technicians' time and enter into ADP.
• Answer customer and technician calls daily.
• Communicate daily with customers on service needs and invoices.
• Maintain a Work In Process (WIP) per policy and expectations.
• Assist dispatching and coordinate with internal teams.

Skills

Multitask

Self-starter

Customer focus

Communication skills

Very organized

Adaptable

Education

High School diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Welch Equipment Company, Inc. seeks a detail-oriented Service Coordinator to process service work orders and track technician time. You will handle calls from customers and technicians, coordinate daily needs, and ensure accurate invoicing and dispatching.

The role is full-time, Monday–Friday, 8-hour shift, with benefits including insurance and a 401(k) plan. Strong organizational and communication skills are essential to thrive in a fast-paced team environment.