Service Coordination Specialist

The Frazier Co; Omaha (NE); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation and holidays

Job summary

The Frazier Company in Omaha, Nebraska is seeking a Service Coordinator to be the first point of contact for customers. You will answer calls, gather information, schedule service requests, and ensure connections with the right team members.

Work closely with technicians and office staff to maintain an organized schedule and deliver an outstanding customer experience. Ideal candidates are organized, customer-focused, and able to multitask in a fast-paced environment.

Qualifications

• Excellent customer service and communication skills.
• Professional phone etiquette.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced office.
• Positive attitude and willingness to learn.
• Proficiency with Microsoft Outlook, Word, and Excel.

Responsibilities

• Answer incoming calls and greet customers professionally.
• Schedule service appointments using company procedures.
• Create and update service work orders in Sage 100 Contractor.
• Maintain accurate customer records and equipment information.
• Monitor technician schedules and coordinate with the team.

Skills

Customer service

Phone etiquette

Organization

Multitasking

Positive attitude

Tools

Sage 100 Contractor

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The Frazier Company in Omaha, Nebraska is seeking a Service Coordinator to be the first point of contact for customers. You will answer calls, gather information, schedule service requests, and ensure connections with the right team members.

Work closely with technicians and office staff to maintain an organized schedule and deliver an outstanding customer experience. Ideal candidates are organized, customer-focused, and able to multitask in a fast-paced environment.