Service Coordinator

John Henry Foster; St. Louis (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision insurance

401(k) with company contribution

Employee Stock Ownership Plan

Tuition reimbursement

Paid time off and holidays

Job summary

A leading equipment distributor in St. Louis is seeking a motivated Service Coordinator to join their team. This role involves coordinating service technicians for maintenance, ensuring excellent customer service, and contributing to problem-solving initiatives. The ideal candidate will have strong communication and organizational skills, and thrive in a fast-paced environment. The position offers a competitive salary, comprehensive benefits, and an employee stock ownership plan.

Qualifications

• Must have great communication skills and be organized.
• Knowledge of and experience in administrative procedures.
• Ability to successfully work in a fast-paced environment.

Responsibilities

• Coordinate service technicians for break-fixes and preventative maintenance.
• Provide excellent customer service to all customers.
• Participate in daily problem solving and continuous improvement activities.

Skills

Communication skills

Organizational skills

Administrative procedures knowledge

Ability to work in fast-paced environment

Job description

John Henry Foster Company is the largest, full-service pneumatic and hydraulic equipment distributor and service provider in the Midwest. As an employee‑owned company we have consistently grown to provide our customers with the best products and the best service in the industry. We have been serving our customers for over 75 years! To learn more about us, please visit www.jhf.com.

We have a great opportunity for a skilled, energetic, motivated Service Coordinator to join our team! If you enjoy a fast‑paced, growth‑driven environment where creative problem solving is encouraged this position is for you!

The Air Service Coordinator will coordinate service technicians for break‑fixes and preventative maintenance. The coordinator provides excellent customer service to all customers while participating in daily problem solving and continuous improvement activities. The coordinator will also update the system with service call information, coordinate the service calendar to track calls/visits, track parts, quote, invoice when jobs are completed, and enter sales orders to have parts pulled for service calls.

What we look for:

• Must have great communication skills, be organized, and be able to effectively interact with customers and other employees.
• Knowledge of and experience in general office and administrative procedures.
• Ability to successfully work in a fast‑paced environment.
• Prior related experience preferred.

What we offer:

• Competitive salary.
• Excellent benefits which include medical, dental, vision, life insurance, HSA, and FSA.
• 401(k) with company contribution.
• Employee Stock Ownership Plan.
• Tuition reimbursement.
• Paid time off, paid holidays, and much more!