Service Contract Coordinator: Growth & Impact

G.E. Mechanical LLC; Clayton (NJ); On-site; USD 42,000 - 60,000; Full time

Job summary

G.E. Mechanical, LLC is seeking a Service Agreement Coordinator to support the Service Division by managing preventative maintenance agreements, coordinating work orders, assisting customers, and ensuring timely billing and reporting.

This role acts as the primary liaison among customers, service technicians, management, finance, vendors and internal teams to promote customer satisfaction and operational efficiency.

Qualifications

• High School diploma or GED and two years’ experience in service contracts/administration.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and service-related software.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Serve as a customer support contact for service agreement inquiries and follow-ups.
• Maintain and monitor preventative maintenance service agreements, terms, and renewal dates.
• Coordinate scheduling of maintenance work with management, dispatch and technicians.
• Prepare renewal proposals and quotations for management review.
• Assist technicians with admin support, order documentation, and parts ordering.
• Coordinate parts delivery timelines and work order releases.
• Maintain accurate customer and service records and files.
• Generate reports on agreement status, maintenance completion, and metrics.

Skills

Communication skills

Organizational skills

Problem-solving

Customer service

Team player

Education

High School diploma or GED

Tools

Microsoft Office

CRM systems

Dynamics

Work order systems

Job description

G.E. Mechanical, LLC is seeking a Service Agreement Coordinator to support the Service Division by managing preventative maintenance agreements, coordinating work orders, assisting customers, and ensuring timely billing and reporting.

This role acts as the primary liaison among customers, service technicians, management, finance, vendors and internal teams to promote customer satisfaction and operational efficiency.