Service Agreement Coordinator: Growth, Scheduling & Support

G.E. Mechanical LLC; Glassboro (NJ); On-site; USD 42,000 - 60,000; Full time

Job summary

G.E. Mechanical, LLC is seeking a Service Agreement Coordinator to manage preventative maintenance agreements, coordinate service work, assist customers, and support technicians.

The role connects customers, service staff, management, finance, vendors, and internal teams to ensure efficient contract performance. Responsibilities include renewal proposals, data accuracy, and generating management reports to monitor agreement status and revenue.

Qualifications

• High School diploma or GED and two (2) years of experience in service contract administration, maintenance administration, HVAC service coordination, dispatching, or related roles.
• Must have strong verbal and written communication skills to interact with customers, technicians, vendors, management, and internal teams.
• Must demonstrate strong organizational skills, attention to detail, customer service orientation, problem-solving ability, and proficiency with Microsoft Office apps and service-related software.

Responsibilities

• Serve as a customer support contact for service agreement inquiries, scheduling questions, service concerns, and follow-up communication to promote customer satisfaction.
• Maintain and monitor preventative maintenance service agreements, including terms, frequencies, renewal timelines, expiration dates, files, and related docs.
• Coordinate scheduling of preventative maintenance and service work with management, dispatch, technicians, customers, and internal departments.
• Prepare renewal proposals and service quotations for review and approval by management.
• Assist technicians with administrative support, customer information, agreement details, work order documentation, and parts purchasing coordination.
• Coordinate parts ordering, delivery timelines, and work order releases to ensure service work is scheduled and completed efficiently.
• Maintain accurate customer records, agreement records, service files, and related documentation.
• Generate and provide reports to management regarding agreement status, maintenance completion, service performance, backlog, revenue, renewal activity.
• Collaborate with service and finance to support accurate billing, invoicing, cost tracking, and agreement administration.
• Ensure service work complies with terms and company standards to support customer satisfaction and quality.
• Maintain an organized workspace and proper filing of documents and product/service information.
• Work with management to meet company goals and department priorities.

Skills

Customer service

Communication

Organizational skills

Microsoft Office

Dispatch software

CRM systems

Problem solving

Billing knowledge

Education

High School diploma

Tools

CRM systems

Dispatching software

Work order systems

Dynamics

Job description

G.E. Mechanical, LLC is seeking a Service Agreement Coordinator to manage preventative maintenance agreements, coordinate service work, assist customers, and support technicians.

The role connects customers, service staff, management, finance, vendors, and internal teams to ensure efficient contract performance. Responsibilities include renewal proposals, data accuracy, and generating management reports to monitor agreement status and revenue.