Service Agreements & Renewals Specialist

G.E. Mechanical LLC; Vineland (NJ); On-site; USD 48,000 - 62,000; Full time

Job summary

G.E. Mechanical, LLC is seeking a Service Agreement Coordinator to manage preventative maintenance agreements, coordinate service work, assist customers, and support technicians.

The role serves as a key link between customers, management, and finance to promote satisfaction and efficiency. Located in New Jersey, the position emphasizes accuracy in service records, timely renewal handling, and reporting on contract performance to drive profitable outcomes for a growing full-service mechanical

Qualifications

• High School diploma or GED and two years’ experience with service contract administration, maintenance administration, HVAC service coordination, dispatching, customer service, or related experience.
• Strong verbal and written communication skills to interact with customers, technicians, vendors, management, and internal teams.
• Excellent organizational skills, attention to detail, customer service orientation, problem-solving ability, and proficiency with Microsoft Office and service-related software.

Responsibilities

• Serve as a customer support contact for service agreement inquiries, scheduling questions, service concerns, and follow-up communications to promote satisfaction.
• Maintain and monitor preventative maintenance service agreements, including terms, frequencies, renewal timelines, expiration dates, files, and related docs.
• Coordinate scheduling of preventative maintenance and service work with management, dispatch, technicians, customers, and internal departments.
• Prepare renewal proposals and service agreement quotations for management review and approval.
• Assist technicians with administrative support, information, work orders, parts ordering, and coordination of purchases and requests.
• Coordinate parts delivery timelines and work order releases to schedule and complete service work efficiently.
• Maintain accurate customer records, agreement records, service files, and related documentation.
• Generate reports on agreement status, maintenance completion, service performance, order backlog, and renewal activity for management.
• Collaborate with service and finance to support accurate billing, invoicing, and cost tracking.
• Ensure service work aligns with agreement terms and company standards to support satisfaction and compliance.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Problem solving

Office software

Education

HS diploma

GED

Tools

CRM systems

Dispatch software

Service management

Microsoft Dynamics

Job description

G.E. Mechanical, LLC is seeking a Service Agreement Coordinator to manage preventative maintenance agreements, coordinate service work, assist customers, and support technicians.

The role serves as a key link between customers, management, and finance to promote satisfaction and efficiency. Located in New Jersey, the position emphasizes accuracy in service records, timely renewal handling, and reporting on contract performance to drive profitable outcomes for a growing full-service mechanical