Service Content Coordinator - Technical Publications & PM

PACCAR; Lewisville (TX); On-site; USD 81,000 - 112,000; Full time

Benefits offered by this job

401k match

Pension plan

PTO

Tuition reimbursement

Health insurance

FSA/HSA

Disability insurance

Life insurance

EAP program

Holiday gift eligibility

Job summary

PACCAR is seeking a Service Publications liaison to support new major component launches and publish content across Peterbilt and Kenworth portfolios. You will coordinate with authors, engineering, dealer training, field service, and legal to publish content and track milestones.

Location options include Lewisville, TX or Renton, WA. The role emphasizes publishing quality, content management, and cross-functional collaboration in a fast-paced environment.

Qualifications

• Bachelor's degree required in a relevant field.
• Minimum of 2 years of professional experience.
• Ability to communicate complex topics clearly and succinctly.
• Strong written and verbal communication skills.
• Proficiency with MS Office, Adobe Suite, and SharePoint.

Responsibilities

• Serve as a liaison between engineering, subject matter experts, and technical authors to ensure accurate and timely content delivery.
• Project manage service content schedules and timelines to meet milestones and deadlines.
• Review requests for new documentation and updates; assign topics based on author expertise and availability.
• Track and report documentation progress to program teams, ensuring transparency and alignment.
• Participate in engineering design reviews to identify service documentation needs and ensure alignment with product development.
• Ensure all documentation meets quality standards for accuracy, readability, consistency, and adherence to style guidelines.
• Manage and maintain SharePoint content for the team to ensure accessibility and organization.
• Build and maintain strong stakeholder relationships to support cross-functional collaboration.
• Lead and participate in continuous improvement initiatives.
• Provide feedback to engineering from a service perspective to improve product supportability and serviceability.
• Develop and maintain a strong technical understanding of chassis, engine, and aftertreatment systems.
• Improve troubleshooting guides by identifying gaps in repair procedures and supporting standard repair time development.

Skills

Communication

Cross-functional coordination

Technical aptitude

Continuous learning

Education

Bachelor's degree in Technical Publications, Business, Engineering, or related field

Tools

MS Office

Adobe Suite

SharePoint

CMS/CLS systems

XML/DITA

HTML production

Job description

PACCAR is seeking a Service Publications liaison to support new major component launches and publish content across Peterbilt and Kenworth portfolios. You will coordinate with authors, engineering, dealer training, field service, and legal to publish content and track milestones.

Location options include Lewisville, TX or Renton, WA. The role emphasizes publishing quality, content management, and cross-functional collaboration in a fast-paced environment.