Service Content Liaison

PACCAR Parts

Renton (WA)

On-site

USD 81,000 - 112,000

Full time

7 days ago

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Benefits offered by this job

401k with company match

Pension plan

Paid time off

Tuition reimbursement

Medical, dental, and vision

Job summary

PACCAR Parts in Renton, WA (or Lewisville, TX) seeks a Service Publications liaison to coordinate content across Peterbilt and Kenworth portfolios. You will connect authors, engineering, dealer training, field service, legal and other stakeholders to publish timely service documentation.

The role focuses on driving schedules, maintaining quality standards, and improving technical publications related to chassis, engine and aftertreatment systems, with a strong emphasis on collaboration and

Qualifications

Strong written and verbal communication skills.
Excellent ability to communicate complex topics clearly and succinctly.
Experience in fast-paced, results-oriented environments with multiple priorities.
Proficiency in MS Office, Adobe Suite, and SharePoint.
Commitment to continuous improvement and learning to support growth.

Responsibilities

Serve as a liaison between engineering, subject matter experts, and technical authors to ensure accurate and timely content delivery.
Project manage service content schedules and timelines to meet milestones and deadlines.
Review requests for new documentation and updates; assign topics based on author expertise and availability.
Track and report documentation progress to program teams, ensuring transparency and alignment.
Participate in engineering design reviews to identify service documentation needs and ensure alignment with product development.
Ensure all documentation meets quality standards for accuracy, readability, consistency, and adherence to style guidelines.
Manage and maintain SharePoint content for the team to ensure accessibility and organization.
Build and maintain strong stakeholder relationships to support cross-functional collaboration.
Lead and participate in continuous improvement initiatives.
Provide feedback to engineering from a service perspective to improve product supportability and serviceability.
Develop and maintain a strong technical understanding of chassis, engine, and aftertreatment systems.
Improve troubleshooting guides by identifying gaps in repair procedures and supporting standard repair time development.

Skills

Technical writing

Project coordination

SharePoint

MS Office

Adobe Suite

Cross-functional collaboration

Automotive knowledge

Stakeholder management

Education

Bachelor’s degree (Technical Publications, Business, Engineering)

Tools

Smartsheet

XML/DITA

HTML production

CMS/CLS systems

SharePoint

Content management

Job description

Requisition Summary

Are you ready to make a direct impact in shaping PACCAR’s future by supporting new major component launches? In this vital role, you will help facilitate the Service Publications across our Peterbilt and Kenworth product portfolios. You will act as the liaison between authors, engineering, dealer training, field service, legal, and many other stakeholders to identify and publish content. You will work in coordination with the Service Content Managers to complete required deliverables while achieving major program milestones.

Requisition Summary

Responsibilities Include

Serve as a liaison between engineering, subject matter experts, and technical authors to ensure accurate and timely content delivery
Project manage service content schedules and timelines to consistently meet milestones and deadlines
Review requests for new documentation and updates; assign topics based on author expertise and availability
Track and report documentation progress to program teams, ensuring transparency and alignment
Participate in engineering design reviews to identify service documentation needs and ensure alignment with product development
Ensure all documentation meets quality standards for accuracy, readability, consistency, and adherence to style guidelines
Manage and maintain SharePoint content for the team to ensure accessibility and organization
Build and maintain strong stakeholder relationships to support cross-functional collaboration
Lead and participate in continuous improvement initiatives
Provide feedback to engineering from a service perspective to improve product supportability and serviceability
Develop and maintain a strong technical understanding of chassis, engine, and aftertreatment systems
Improve troubleshooting guides by identifying gaps in repair procedures and supporting standard repair time development

Basic Qualifications

Bachelor’s degree in Technical Publications, Business, Engineering, or a related field.
Minimum of 2 years of relevant professional experience
Excellent ability to communicate complex topics clearly and succinctly
Strong written and verbal communication skills
Proven ability to perform effectively in a fast-paced, results-oriented environment while managing multiple priorities
Strong interpersonal skills with a collaborative, team-oriented mindset
Strong technical or automotive aptitude, with a mechanical background and a demonstrated ability to quickly learn and understand automotive concepts
Proficiency in MS Office, Adobe Suite, and SharePoint
Commitment to continuous improvement and ongoing learning to support departmental growth
Motivation to deliver high-quality technical documentation tailored for customers and dealers

Preferred Qualifications

Exceptional organization, attention to detail and time management skills
Project management qualification (PMP), or equivalent experience as a project manager
Knowledge and experience in content management (CMS) or content lifecycle (CLS) systems, Smartsheet, XML/DITA, and HTML production
Experience with Engine RMI for North America
Smartsheet knowledge / experience
Understanding of industry standards that directly impact technical publications

Benefits

401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after retirement
Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short-and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling and more
This position is eligible for a holiday gift

Salary Range

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $80,800 - $111,650 annually. Additionally, this role is eligible for the full range of benefit options listed above.

Additional Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
PACCAR Parts is an E-Verify Employer
PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.