Service Content Liaison: Bridge Engineering & Service Docs

Paccar; Honolulu (HI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) with up to a 5% company match

Fully funded pension plan

Comprehensive PTO and holidays

Tuition reimbursement

Medical, dental, and vision plans

FSA and HSA

Disability insurance

Life insurance

EAP services

Job summary

PACCAR is seeking a Service Technical Content Liaison to digest engineering content for internal and external service authors. You will publish service material used in manuals, quick references, bulletins, and curricula.

You will collaborate with engineering and service teams to improve troubleshooting guides and maintain consistency across all PACCAR content. The role requires strong communication, mechanical and electrical aptitude, and experience managing technical documentation and

Qualifications

• Must understand automotive engineering concepts and translate them for diverse audiences.
• Strong mechanical and electrical aptitude is required.
• Experience with creating and maintaining technical documents and manuals.

Responsibilities

• Participate in Engineering Design reviews to learn about new products and needs.
• Provide feedback to Engineering from a Service perspective.
• Liaise between Engineering and Service Technical Authors.
• Improve troubleshooting guides and time standards for repairs.
• Ensure documentation adheres to style guidelines and is produced timely.
• Manage SharePoint content for the Service Platforms team.
• Lead and participate in continuous improvement initiatives across divisions.
• Perform other duties as assigned.

Skills

Communication

Mechanical aptitude

Electrical aptitude

Organizational skills

Attention to detail

Interpersonal skills

Stakeholder management

Education

Degree in Automotive or Diesel Technology, Engineering, Business, or Technical Communications

Tools

Adobe Acrobat

Illustrator

InDesign

Photoshop

PTC Creo

Illustrate

Tableau

Microsoft Access

Excel

SharePoint

OneNote

Job description

PACCAR is seeking a Service Technical Content Liaison to digest engineering content for internal and external service authors. You will publish service material used in manuals, quick references, bulletins, and curricula.

You will collaborate with engineering and service teams to improve troubleshooting guides and maintain consistency across all PACCAR content. The role requires strong communication, mechanical and electrical aptitude, and experience managing technical documentation and