Automotive Service Content Lead

PACCAR; Renton (WA); On-site; USD 81,000 - 112,000; Full time

Benefits offered by this job

401k with up to 5% company match

Pension plan with monthly benefits

Paid time off + holidays

Tuition reimbursement

Medical, dental, and vision insurance

FSA/HSA

Disability insurance

Life insurance

EAP services

Job summary

PACCAR is seeking a Publications Coordinator to support service publications for Peterbilt and Kenworth. You will liaise between authors, engineering, dealer training, field service, legal, and stakeholders to publish content and meet program milestones.

This role can be located at PNT (Lewisville, TX) or PACCAR Parts (Renton, WA). A bachelor’s degree in technical publications or a related field and at least 2 years of experience are required, along with proficiency in MS Office, Adobe, and

Qualifications

• Bachelor’s degree in Technical Publications, Business, Engineering, or a related field.
• Minimum of 2 years of relevant professional experience
• Excellent ability to communicate complex topics clearly and succinctly
• Strong written and verbal communication skills
• Proven ability to perform effectively in a fast-paced, results-oriented environment while managing multiple priorities
• Strong interpersonal skills with a collaborative, team-oriented mindset
• Strong technical or automotive aptitude, with a mechanical background and a demonstrated ability to quickly learn and understand automotive concepts
• Proficiency in MS Office, Adobe Suite, and SharePoint
• Commitment to continuous improvement and ongoing learning to support departmental growth
• Motivation to deliver high-quality technical documentation tailored for customers and dealers

Responsibilities

• Serve as a liaison between engineering, subject matter experts, and technical authors to ensure accurate and timely content delivery
• Project manage service content schedules and timelines to consistently meet milestones and deadlines
• Review requests for new documentation and updates; assign topics based on author expertise and availability
• Track and report documentation progress to program teams, ensuring transparency and alignment
• Participate in engineering design reviews to identify service documentation needs and ensure alignment with product development
• Ensure all documentation meets quality standards for accuracy, readability, consistency, and adherence to style guidelines
• Manage and maintain SharePoint content for the team to ensure accessibility and organization
• Build and maintain strong stakeholder relationships to support cross-functional collaboration
• Lead and participate in continuous improvement initiatives
• Provide feedback to engineering from a service perspective to improve product supportability and serviceability
• Develop and maintain a strong technical understanding of chassis, engine, and aftertreatment systems
• Improve troubleshooting guides by identifying gaps in repair procedures and supporting standard repair time development

Skills

Project coordination

Technical publications

Cross-functional collaboration

Communication skills

MS Office proficiency

SharePoint usage

Document review

Education

Bachelor’s degree in Technical Publications or related field

Tools

SharePoint

Adobe Suite

Smartsheet

XML/DITA

HTML production

Job description

PACCAR is seeking a Publications Coordinator to support service publications for Peterbilt and Kenworth. You will liaise between authors, engineering, dealer training, field service, legal, and stakeholders to publish content and meet program milestones.

This role can be located at PNT (Lewisville, TX) or PACCAR Parts (Renton, WA). A bachelor’s degree in technical publications or a related field and at least 2 years of experience are required, along with proficiency in MS Office, Adobe, and