Service Technical Content Liaison

Paccar; Honolulu (HI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) with up to a 5% company match

Fully funded pension plan

Comprehensive PTO and holidays

Tuition reimbursement

Medical, dental, and vision plans

FSA and HSA

Disability insurance

Life insurance

EAP services

Job summary

PACCAR is seeking a Service Technical Content Liaison to digest engineering content for internal and external service authors. You will publish service material used in manuals, quick references, bulletins, and curricula.

You will collaborate with engineering and service teams to improve troubleshooting guides and maintain consistency across all PACCAR content. The role requires strong communication, mechanical and electrical aptitude, and experience managing technical documentation and

Qualifications

• Must understand automotive engineering concepts and translate them for diverse audiences.
• Strong mechanical and electrical aptitude is required.
• Experience with creating and maintaining technical documents and manuals.

Responsibilities

• Participate in Engineering Design reviews to learn about new products and needs.
• Provide feedback to Engineering from a Service perspective.
• Liaise between Engineering and Service Technical Authors.
• Improve troubleshooting guides and time standards for repairs.
• Ensure documentation adheres to style guidelines and is produced timely.
• Manage SharePoint content for the Service Platforms team.
• Lead and participate in continuous improvement initiatives across divisions.
• Perform other duties as assigned.

Skills

Communication

Mechanical aptitude

Electrical aptitude

Organizational skills

Attention to detail

Interpersonal skills

Stakeholder management

Education

Degree in Automotive or Diesel Technology, Engineering, Business, or Technical Communications

Tools

Adobe Acrobat

Illustrator

InDesign

Photoshop

PTC Creo

Illustrate

Tableau

Microsoft Access

Excel

SharePoint

OneNote

Job description

Job Summary

The Service Technical Content Liaison will digest engineering content to support internal and external Service Technical Authors in publishing service content for dealer technicians, dealer service training, and customers. Service content is included in service manuals, operator manuals, quick reference guides, service bulletins, and technical training curricula. Content is created with IXIASOFT CMS, Adobe Acrobat, Illustrator, InDesign, Photoshop, PTC Creo, and Illustrate, and published on the web, to print, and on truck displays. The goal is to maximize content re-use and consistency across all PACCAR content while identifying opportunities for continuous improvement.

Responsibilities

• Participate in Engineering Design reviews to learn about new products and identify service literature needs.
• Provide feedback to Engineering from a Service perspective.
• Liaise between Engineering and Service Technical Authors.
• Improve chassis, engine, and aftertreatment troubleshooting guides by identifying gaps for repair procedures and standard repair time development.
• Ensure product documentation is produced in a timely manner and adheres to PACCAR’s style guidelines and standards.
• Manage SharePoint content for the Service Platforms team.
• Lead and participate in continuous improvement initiatives including cross-divisional workshops.
• Perform other duties as assigned.

Required Skills

• Excellent communication skills; ability to translate complex engineering concepts for varied audiences.
• Solid mechanical and electrical aptitude.
• Strong organizational, schedule management, project planning, and reporting skills.
• Strong attention to detail.
• Strong interpersonal skills and ability to work as a team player.
• Ability to work with a diverse set of stakeholders and manage multiple tasks concurrently.

Preferred Skills

• Project management qualification (PMP, CAPM) or equivalent experience.
• Previous automotive/dealership hands‑on experience or manufacturing experience.
• Experience with Adobe Acrobat, Illustrator, InDesign, Photoshop, PTC Creo, Illustrate, Tableau, Microsoft Access, Excel, SharePoint, and OneNote.

Education

Degree in Automotive or Diesel Technology, Engineering, Business, or Technical Communications is required.

Benefits

• 401(k) with up to a 5% company match.
• Fully funded pension plan with monthly benefits after retirement.
• Comprehensive paid time off – minimum of 10 paid vacation days, 12 paid holidays, and sick time.
• Tuition reimbursement for continued education.
• Medical, dental, and vision plans for you and your family.
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA).
• Paid short- and long-term disability programs.
• Life and accidental death and dismemberment insurance.
• EAP services including wellness plans, estate planning, financial counseling, and more.

EEO Statement

PACCAR promotes equal employment opportunities by implementing policies and practices that ensure employees and applicants are not discriminated against because of their race, color, religious creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, mental or physical disability, medical condition, genetic information, military or veteran status or other legally protected status. This applies to recruitment, selection, placement, promotion, termination, rates of pay, and other conditions of employment.