Service Consultant - American Dream

Brobston Group; East Rutherford (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

Brobston Group seeks a Service Consultant to coordinate service orders and ensure a premium client experience in a luxury retail setting.

You will support aftercare workflows, manage spare parts, and contribute to revenue generation through high-quality service delivery. Flexibility in scheduling, including evenings, weekends, and holidays, is required.

Qualifications

• Experience with luxury watches and knowledge of timepieces.
• Strong project, planning, change and time management skills.
• Excellent communication and interpersonal skills; IT literacy and numeracy.

Responsibilities

• Coordinate and follow up on service orders, prioritizing client needs and providing updates.
• Maintain aftercare standards and ensure each client receives quality service.
• Support department organization, workflow, special orders, and spare parts management.
• Help manage operating costs and identify opportunities to improve efficiency.
• Work a flexible schedule, including evenings, weekends and holidays.

Skills

Watch expertise

Timepiece knowledge

Project management

Communication skills

IT literacy

Numeracy

Adaptability

Stamina

Job description

Summary

The Service Consultant coordinates, prioritizes, communicates, and follows up on service orders for internal and external clients. This role supports aftercare workflow, special orders, spare parts management, operational efficiency, and revenue generation while ensuring a high-quality client experience.

Responsibilities

• Coordinate and follow up on service orders, prioritizing client needs and communicating updates.
• Maintain aftercare department standards and ensure each client receives a quality service experience.
• Support department organization, workflow, special orders, and spare parts management.
• Help manage operating costs and identify opportunities to improve efficiency.
• Work a flexible schedule, including evenings, weekends, and holidays.

Requirements

• Experience with luxury watches and technical knowledge of timepieces.
• Ability to change or size watch straps and bracelets.
• Knowledge of retail law, health and safety, and security requirements.
• Strong project, planning, change, and time management skills.
• Excellent communication and interpersonal skills; IT literacy and numeracy.
• Ability to analyze performance, make effective decisions, and adapt to change.
• Ability to stand for extended periods and work a flexible schedule.