Service Consultant

Bergstrom Auto; Town of Middleton (WI); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Competitive Compensation

Comprehensive Benefits

Generous Time Off

Exclusive Discounts

Financial Security

Work-Life Balance

Wellness Support

Team Recognition

Career Development

Job summary

Bergstrom Auto is seeking a dedicated Service Consultant at Middleton Chevrolet in Middleton, WI. The ideal candidate will manage guest interactions, coordinate service appointments, and ensure customer satisfaction.

Applicants should have experience in automotive consulting and possess excellent communication skills. The role offers a competitive salary exceeding $70,000/year, plus an array of benefits including medical insurance, 401(k) plan, and generous PTO.

Qualifications

• Previous experience in automotive service consulting or a related field is preferred.
• Strong understanding of automotive services, repairs, and maintenance.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet guests warmly and assist with their service needs.
• Schedule and manage service appointments.
• Keep guests informed about the status of their vehicle service.

Skills

Guest Service Skills

Organizational Skills

Technical Skills

Education

High school diploma or equivalent

Certification in automotive technology or service management

Tools

Service management software

Job description

Job Details

Job Location: Middleton Chevrolet - Middleton, WI 53562
Position Type: Full Time

Service Consultant

Key Responsibilities

• Guest Interaction: Greet guests warmly and assist with their service needs, providing clear and accurate information.
• Service Coordination: Schedule and manage service appointments, ensuring timely and efficient service delivery.
• Communication: Keep guests informed about the status of their vehicle service, including any additional repairs needed.
• Sales: Recommend additional services and products that enhance the guest’s experience and vehicle performance.
• Problem Solving: Address and resolve guest concerns or issues in a professional and timely manner.
• Documentation: Maintain detailed records of guest interactions, vehicle service history, and any special requests.
• Team Collaboration: Work closely with technicians, parts consultants, and other team members to ensure guest satisfaction.

Qualifications

• Experience: Previous experience in automotive service consulting or a related field is preferred.
• Knowledge: Strong understanding of automotive services, repairs, and maintenance. Familiarity with various makes and models.
• Guest Service Skills: Excellent communication and interpersonal skills. Ability to build rapport with guests and provide a high level of service.
• Organizational Skills: Strong attention to detail and the ability to manage multiple tasks simultaneously.
• Technical Skills: Proficiency with service management software and other relevant computer systems.
• Education: High school diploma or equivalent required. Additional certification in automotive technology or service management is a plus.

Schedule & Compensation

Schedule: shifts ranging from Monday - Friday 7am - 6pm
Pay: Estimated earning potential exceeding $70,000/year! Our Service Consultants earn a monthly base salary plus a monthly performance bonus.

Benefits

• Competitive Compensation
• Comprehensive Benefits: Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for full-time team members)
• Generous Time Off: Two weeks of PTO starting on your first day (for full-time team members)
• Exclusive Discounts: Save on vehicles, service, and parts
• Financial Security: 401(k) plan with company match (for full-time team members)
• Work-Life Balance: Paid holidays (for full-time team members)
• Wellness Support: Wellness Program, Free Team Member Clinic, Access to a Free Health Coach, Employee Assistance Program
• Team Recognition: Employee Referral Program
• Career Development: Ongoing training and opportunities for growth and advancement