Service Consultant

Hyundai Motor America; Laurel (MD); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Hyundai Motor America in Laurel, MD seeks a Service Consultant to initiate automotive services by diagnosing problems and coordinating repairs. You will verify warranty coverage, prepare estimates, and write repair orders while communicating clearly between customer and technician.

Qualifications include a High School diploma and 1–3 years in a service role, with strong communication and problem-diagnosis skills. Experience with Xtime and Reynolds is preferred, and aggressive pay is mentioned.

Qualifications

• High School diploma required.
• 1–3 years experience in a service/advisory role.
• Strong communication skills and customer focus.
• Ability to develop estimates and write repair orders.

Responsibilities

• Initiate automotive services by identifying performance problems and service requests.
• Verify warranty and service contract coverage for each case.
• Develop repair estimates and write repair orders.
• Serve as liaison between customer and technician to ensure understanding of needs.

Skills

Customer communication

Repair order writing

Warranty verification

Problem diagnosis

Education

High School diploma

Tools

Xtime

Reynolds

Job description

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Education

High School

Experience

1-3 years

Additional Information

High volume Service Department that is growing. We need energetic employees that are willing to go the extra mile for customer satisfaction.
Xtime and Reynolds experience preferred but will train the right candidate
Aggressive pay plan can earn you top $$$$