Service Consultant

Hyundai Motor America; Gainesville (GA); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Hyundai Motor America in Gainesville, GA seeks a service consultant to initiate automotive services by identifying performance problems and service requests, and to communicate with technicians to ensure customer needs are understood.

You will verify warranty coverage, develop estimates, write repair orders, and maintain customer records, acting as the liaison between customer and technician for clear, efficient service outcomes.

Qualifications

• Ability to clearly communicate between customer and technician
• Attention to warranty coverage and service contracts

Responsibilities

• Initiate automotive services by identifying performance problems and service requests
• Verify warranty and service contract coverage
• Develop estimates
• Write repair orders
• Maintain customer records
• Act as liaison between customer and technician to ensure understanding of needs and recommendations

Job description

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

A technician capable of diagnosing and repairing most systems of the automobile, with little guidance orsupport from an A-Tech, Shop Foreman, or Team Leader. Efficient and effective at on the job learning to applyto new vehicles and technology when concerns arise. Improved diagnostic skills through training & experience,and competent in complex mechanical repairs.