Service Connector

Kids for the Future; San Francisco (CA); On-site; USD 30,000 - 36,000; Full time

Job summary

The YMCA of Greater San Francisco is hiring a Service Connector to engage families and connect them to resources for housing stability and self-sufficiency. The role is based off-site at Huntersview and Sunnydale housing sites in San Francisco.

You will work with residents, collect data, manage caseloads, and coordinate program outcomes. Role requires strong communication, ability to travel between sites, and commitment to HOPE SF goals.

Qualifications

• High School Diploma or Equivalent.
• Availability Monday through Friday, 9am-5pm, with occasional evenings and weekends.
• Reliable transportation to travel to program activity sites.
• Experience working with diverse populations.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and basic data entry.
• Strong communication skills, both verbal and written, with the ability to build positive relationships.
• Comfortable using social media.
• Ability to collect and organize data for reporting.
• Understanding of the HOPE SF initiative’s goals and the needs of low- to moderate-income residents.

Responsibilities

• Handle volatile situations using conflict resolution and de-escalation skills to ensure personal safety.
• Intake and assessment: manage an active caseload of up to 35 families and develop plans to address barriers to success.
• Data management and reporting: maintain program records and contribute to outcome evaluation using tracking logs.

Skills

Communication skills

Microsoft Office proficiency

Data entry

Experience with diverse populations

Education

High school diploma or equivalent

Tools

Word

Excel

PowerPoint

Outlook

Data entry tools

Job description

• Location 1601 Lane Street,San Francisco, CA, 94124,United States
• Base Pay $22.10 - $26.00 / Hour
• Job Category Service Connector
• Employee Type Hourly - Full Time
• Required Degree High school

Description

Careers by Empowering Futures, Building Communities

Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation's leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation's most pressing social issues.

Our Organizational Culture

At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can Be, Belong and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.

Requirements

Qualifications

• High School Diploma or Equivalent.
• Availability Monday through Friday, 9am-5pm, with occasional evenings and weekends.
• Reliable transportation to travel to program activity sites.
• Experience working with diverse populations.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and basic data entry.
• Strong communication skills, both verbal and written, with the ability to build positive relationships.
• Comfortable using social media.
• Ability to collect and organize data for reporting.
• Understanding of the HOPE SF initiative’s goals and the needs of low- to moderate-income residents.

Preferred Qualifications

• AA in Social Work, Public Policy, Psychology, Public Health, Health Education, or a related field.
• Experience in housing stabilization, case management, and program reporting.
• Bilingual in Spanish, Cantonese, Mandarin or other languages.
• Knowledge of trauma-informed practices

Summary

Position Summary

The Bayview YMCA serves as a key provider of services in the Sunnydale, Huntersview, and Bayview Hunters Point neighborhoods. Our mission is to offer comprehensive programs that promote health, wellness, and self-sufficiency for youth, families, and the broader community.

This position is based off-site, working at our Huntersview office in the Bayview and the Sunnydale Housing Projects in the Visitation Valley community of San Francisco. The primary goal of the Service Connector is to engage and connect families to resources and services that support family stability, self-sufficiency, and housing stability. Strong engagement skills are crucial for assisting residents in accessing community resources that help maintain housing stability and promote family well-being. Flexibility is important in this role, as well as the ability to travel reliably to meetings and training sessions.

HOPE SF is a collaborative initiative aimed at addressing generational poverty through a public/private partnership. Its goal is to transform four of San Francisco’s most isolated public housing communities into vibrant, mixed-income communities while minimizing displacement. The initiative works toward ensuring families live in safe, inclusive neighborhoods where they can thrive, with access to opportunities that support educational success and economic mobility.

Job Responsibilities

• Handle volatile situations using conflict resolution and de-escalation skills to ensure personal safety.

Confidentiality & Compliance

• Comply with confidentiality policies and procedures, maintaining the confidentiality of client data and personal information.

Intake & Assessment

• Conduct formal intakes and family assessments, managing an active caseload of up to 35 families.
• Support residents and their families on-site by developing plans to address barriers to personal success, including goal setting, providing information and referrals, and processing barrier removals and emergency fund needs.

Data Management & Reporting

• Collect relevant data for case coordination and reporting.
• Maintain accurate program records and adhere to reporting procedures on all data collection platforms.
• Coordinate, plan, implement, and evaluate program outcomes using the Daily Activity Tracking Log.
• Communicate with the FSS Program Manager regarding programming and partnership meeting updates.
• Collaborate with branch staff and community partners to address resident issues and develop strategies for success.
• Build and sustain positive relationships with residents, team members, and community partners.

Work Environment & Physical Demands

The Service Connector works primarily in community-based environments, including offices and housing projects, with occasional time spent at off-site locations. The role involves regular interaction with families, community members, and service providers, requiring strong interpersonal skills and flexibility. The work environment can be fast-paced, with the need to adapt to the evolving needs of residents and community partners.

The Service Connector must be able to sit, stand, and walk for extended periods, as well as travel between various program activity sites. The position may require lifting materials or supplies up to 50 pounds. Reliable transportation is essential to travel between locations and attend meetings or trainings as needed.

Disclaimers

• Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check.
• All duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties.
• This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed.
• Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment.

Salary Description

The Service Connector position offers a compensation range of $22.10 - $26.00 per hour. This rate is based on salary benchmarking for similar roles and is aligned with grant fund approvals and requirements for the position.