Family Advocate – Bayview Y

YMCA of San Francisco; San Francisco (CA); On-site; USD 34,440 - 41,328; Full time

Job summary

YMCA of San Francisco is seeking a Family Advocate to provide supportive case management services in the Bayview community. This role focuses on helping families access essential resources, conducting client assessments, and engaging with community organizations. The ideal candidate will have strong communication skills and experience in case management, working Monday through Friday, with some evening and weekend hours. The position offers a salary between $25 and $30 per hour, depending on qualifications.

Qualifications

• Minimum 18 years old.
• Strong interpersonal, written, and verbal communication skills.
• Experience in case management, client follow-up, and program reporting.

Responsibilities

• Conduct intake assessments and develop service plans.
• Maintain an active caseload of 25-30 clients.
• Connect families with relevant information and resources.
• Conduct outreach to enroll participants.
• Assist clients in navigating programs and city services.
• Build relationships with community organizations.

Skills

Interpersonal communication

Written communication

Verbal communication

Case management experience

Proficiency in MS Office 365

Transportation access

Bilingual proficiency

Education

High School Diploma or equivalent

Job description

Position Summary

The Family Advocate provides supportive case management services to families in the Bayview Hunters Point community, helping them access and utilize essential resources. This on-site role at the Bayview YMCA includes administrative coordination, family engagement, and outreach to strengthen connections with community organizations, city departments, and HOPESF sites such as Alice Griffith, Sunnydale, and Huntersview. A key focus of this position is to promote family safety, stability, and well-being by proactively engaging families and connecting them to on-site services and community resources. Successful candidates will have strong outreach and relationship‑building skills to foster inclusion and cohesion among families and service providers.

This role follows a Monday–Friday, 9:00 AM – 5:30 PM schedule, with some evening and weekend hours as needed. Travel is required.

Job Responsibilities

Case Management & Client Support

• Conduct intake assessments, develop service plans, provide referrals, and complete post‑service evaluations to document measurable outcomes.
• Maintain an active caseload of 25‑30 clients, ensuring ongoing support and engagement.
• Connect families with relevant information, resources, and support services.
• Conduct regular outreach to recruit and enroll participants in program services.
• Assist clients in navigating available programs, organizations, and city services.

Program Coordination & Community Engagement

• Build and maintain professional relationships with collaborative partners, community organizations, and service providers.
• Participate in and facilitate workshops, support groups, and community events as needed.
• Support and implement family engagement activities, including early literacy initiatives.
• Liaise with external agencies to coordinate services and ensure comprehensive support for families.

Administrative & Compliance Responsibilities

• Maintain accurate and organized client records, ensuring timely documentation, data entry, and reporting.
• Compile data and reports as required by funding agencies and organizational guidelines.
• Adhere to confidentiality policies and procedures, ensuring client data and personal information are protected.

Teamwork & Professional Development

• Participate in weekly, monthly, and bi‑monthly meetings, sharing updates on client needs and program objectives.
• Provide support to team members and collaborate on program initiatives.
• Demonstrate conflict resolution and de‑escalation skills to ensure a safe and supportive environment.

Qualifications

• Minimum 18 years old.
• High School Diploma or equivalent.
• Strong interpersonal, written, and verbal communication skills.
• Proficiency in MS Office 365 or similar software.
• Availability to work Monday–Friday, with some nights and weekends as needed.
• Experience in case management, client follow‑up, and program reporting.
• Access to reliable transportation.

Preferred Qualifications

• Experience in client advocacy, trauma‑informed practices, and domestic violence counseling.
• Bilingual proficiency in Spanish, Cantonese, Mandarin, or other languages.

Work Environment & Physical Demands

This position operates in a community‑based setting, requiring both office work and outreach in the field. It involves frequent interaction with clients, partner organizations, and community members. The role may require standing, walking, and sitting for extended periods, as well as occasional lifting of materials up to 25 pounds. Travel within the community is necessary, and some evening and weekend work may be required.

Disclaimers

• Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check.
• All duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties.
• This job description may not be all‑inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed.
• Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment.

Salary Description

The hourly wage for this position ranges from $25 to $30, based on industry benchmarking, relevant experience, and qualifications. Compensation is aligned with grant funding approval and budget availability for the role.