Automotive Warranty Claims Specialist

Keffer Chrysler Jeep Dodge; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Supportive team environment

Growth opportunities

Job summary

Keffer Chrysler Jeep Dodge in Charlotte, NC is seeking an Automotive Warranty Administrator who is detail-oriented and reliable to join our service team. You will ensure accurate and timely processing of warranty claims while supporting our service department and delivering a seamless customer experience.

You will review repair orders, log details, and communicate approvals or denials to service advisors. The role offers a collaborative environment with opportunities for growth and competitive

Qualifications

• Prior automotive warranty or dealership experience preferred.
• Strong attention to detail and organizational skills.
• Ability to multitask and meet daily deadlines; clear communication with team and management.
• Proficiency with dealership management systems (DMS) is a plus.

Responsibilities

• Process warranty claims daily as customers pick up their vehicles.
• Review repair orders for proper time stamps, documentation, and technician notes.
• Return repair orders to service advisors when corrections are required.
• Log returned repair orders with detailed reasons for tracking and accountability.
• Submit repairs for digital imaging approvals when required.
• Submit repairs to the powertrain center for authorization as needed.
• Communicate approvals and denials promptly to service advisors.
• Notify management of any rejected claims.
• Monitor and report any warranty receivable over 30 days to management.
• Reconcile and clear warranty schedules; post warranty payables accurately.

Skills

Automotive warranty experience

Attention to detail

Organizational skills

Multitasking

Communication skills

DMS proficiency

Tools

DMS software

Job description

Keffer Chrysler Jeep Dodge in Charlotte, NC is seeking an Automotive Warranty Administrator who is detail-oriented and reliable to join our service team. You will ensure accurate and timely processing of warranty claims while supporting our service department and delivering a seamless customer experience.

You will review repair orders, log details, and communicate approvals or denials to service advisors. The role offers a collaborative environment with opportunities for growth and competitive