Service Concierge: Elevate Auto Customer Experience

Ocean Honda Milford; Milford (CT); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

401(k) with Company Match

Opportunity for Advancement

Job summary

Ocean Honda Milford is seeking a Service Concierge to manage customer service initiatives. The ideal candidate will promote customer loyalty and ensure a seamless customer experience by communicating effectively with customers and dealership departments.

Responsibilities include managing follow-ups, adjusting transactions for customer retention, and maintaining high standards of service. Candidates should have a high school diploma, strong communication skills, and a solid customer service background.

Competitive pay based on experience along with medical benefits and opportunities for advancement are included.

Qualifications

• Proven ability to think strategically and evaluate performance metrics to identify trends.
• Outgoing personality that exhibits professionalism and a strong work ethic.
• Ability to multi-task and be flexible in a changing environment.

Responsibilities

• Manage customer experience and make adjustments for satisfaction.
• Maintain communication with customers to eliminate problems.
• Develop action plans to rectify customer issues.

Skills

Interpersonal skills

Excellent communication skills

Sales aptitude

Organizational skills

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

elead CRM

Reynolds & Reynolds

Job description

Ocean Honda Milford is seeking a Service Concierge to manage customer service initiatives. The ideal candidate will promote customer loyalty and ensure a seamless customer experience by communicating effectively with customers and dealership departments.

Responsibilities include managing follow-ups, adjusting transactions for customer retention, and maintaining high standards of service. Candidates should have a high school diploma, strong communication skills, and a solid customer service background.

Competitive pay based on experience along with medical benefits and opportunities for advancement are included.