Service Concierge & Customer Advisor

CarMax; Laurel (MD); On-site; USD 24,121 - 26,064; Full time

Benefits offered by this job

Paid sick time

Paid vacation

Paid holidays

Job summary

CarMax in Laurel, MD is hiring a Service Consultant to act as a trusted link between customers and technicians. This role involves guiding customers throughout the service process, ensuring seamless and rewarding experiences by delivering clear communication. The ideal candidate will excel in customer service and have strong interpersonal skills.

The position offers an hourly rate of $17.51 - $18.92, eligibility for commission, and benefits including sick time and vacation. Join CarMax to help improve the way people buy cars.

Qualifications

• Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
• Proficiency in telephone etiquette and active listening techniques.
• Ability to interpret and record data accurately while using intermediate computer skills.

Responsibilities

• Welcome and engage customers with professionalism and empathy.
• Accurately document customer concerns and create detailed repair orders for technicians.
• Consult with customers on recommended repairs and explain service details.

Skills

Strong interpersonal and communication skills

Proficiency in telephone etiquette

Ability to interpret data accurately

Comfort working collaboratively

Flexibility to work varied shifts

Commitment to standards and policy adherence

Capability to stand or walk for extended periods

Job description

CarMax in Laurel, MD is hiring a Service Consultant to act as a trusted link between customers and technicians. This role involves guiding customers throughout the service process, ensuring seamless and rewarding experiences by delivering clear communication. The ideal candidate will excel in customer service and have strong interpersonal skills.

The position offers an hourly rate of $17.51 - $18.92, eligibility for commission, and benefits including sick time and vacation. Join CarMax to help improve the way people buy cars.