Service Consultant

CarMax; Laurel (MD); On-site; USD 24,121 - 26,064; Full time

Benefits offered by this job

Paid sick time

Paid vacation

Paid holidays

Job summary

CarMax in Laurel, MD is hiring a Service Consultant to act as a trusted link between customers and technicians. This role involves guiding customers throughout the service process, ensuring seamless and rewarding experiences by delivering clear communication. The ideal candidate will excel in customer service and have strong interpersonal skills.

The position offers an hourly rate of $17.51 - $18.92, eligibility for commission, and benefits including sick time and vacation. Join CarMax to help improve the way people buy cars.

Qualifications

• Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
• Proficiency in telephone etiquette and active listening techniques.
• Ability to interpret and record data accurately while using intermediate computer skills.

Responsibilities

• Welcome and engage customers with professionalism and empathy.
• Accurately document customer concerns and create detailed repair orders for technicians.
• Consult with customers on recommended repairs and explain service details.

Skills

Strong interpersonal and communication skills

Proficiency in telephone etiquette

Ability to interpret data accurately

Comfort working collaboratively

Flexibility to work varied shifts

Commitment to standards and policy adherence

Capability to stand or walk for extended periods

Job description

Location: 7118 - Laurel - 8800 Freestate Dr, Laurel, Maryland, 20723

CarMax, the way your career should be!

Position Overview

As a Service Consultant, you will be the trusted link between customers and our skilled technicians, ensuring every interaction reflects CarMax's commitment to honesty, transparency, and exceptional service. In this dynamic role, you'll guide customers through the service and repair process - before, during, and after - delivering clear communication and personalized support. Your ability to balance technical details with a customer-first approach will make every experience seamless and rewarding.

Why CarMax?

At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and we are still growing. We're rethinking the way people buy cars - and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you're advancing your career or growing your skillset, we are here to drive you forward.

Role Responsibilities

• Welcome and engage customers with professionalism and empathy, ensuring a positive service experience from start to finish
• Accurately document customer concerns and create detailed repair orders for technicians and provide timely updates on vehicle status, meeting all communication commitments
• Consult with customers on recommended repairs and explain service details clearly
• Review completed work for accuracy and prepare invoices for billing
• Process service payments and manage cash transactions responsibly
• Coordinate workflow efficiently to maintain productivity in a fast-paced environment
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area

Required Qualifications

• Strong interpersonal and communication skills with proven ability to deliver outstanding customer service
• Proficiency in telephone etiquette and active listening techniques
• Ability to interpret and record data accurately while using intermediate computer skills
• Comfort working collaboratively across departments in a high-energy environment
• Flexibility to work varied shifts, including nights, weekends, and holidays
• Commitment to standards and adherence to CarMax policies and procedures
• Capability to stand or walk for extended periods and work in both indoor and outdoor conditions

Hourly Rate

$17.51 - $18.92

Commissions

This position is eligible for commission.

Benefits

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

• Full-time hourly or commissioned associates: up to 48 hours of sick time per year accrued on a per pay period basis and 80 hours to 200 hours of vacation time after a 90 day waiting period, depending on years of continuous service with the Company.
• Paid scheduled holidays: 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate works on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Full-time salaried associates: entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits website.

Equal Opportunity Statement

CarMax is an equal-opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Accommodation

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.