Service Advisor: Customer Care & Repairs

CarMax; White Marsh (MD); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Commission

Job summary

CarMax in White Marsh, Maryland is seeking a Service Consultant to be the trusted link between customers and our technicians, guiding clients through the service and repair process with honesty and clear communication.

You will document concerns, create repair orders, explain recommended services, and assist with invoicing and payments, balancing technical details with a strong customer-first approach in a fast-paced setting.

Qualifications

• Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
• Proficiency in telephone etiquette and active listening techniques.
• Ability to interpret and record data accurately while using intermediate computer skills.
• Comfort working collaboratively across departments in a high-energy environment.
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• Commitment to standards and adherence to CarMax policies and procedures.

Responsibilities

• Welcome and engage customers with professionalism and empathy, ensuring a positive service experience from start to finish.
• Accurately document customer concerns and create detailed repair orders for technicians and provide timely updates on vehicle status, meeting all communication commitments.
• Consult with customers on recommended repairs and explain service details clearly.
• Review completed work for accuracy and prepare invoices for billing.
• Process service payments and manage cash transactions responsibly.
• Coordinate workflow efficiently to maintain productivity in a fast-paced environment.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Customer service

Telephone etiquette

Active listening

Data entry

Cross-team collaboration

Shift flexibility

Policy adherence

Job description

CarMax in White Marsh, Maryland is seeking a Service Consultant to be the trusted link between customers and our technicians, guiding clients through the service and repair process with honesty and clear communication.

You will document concerns, create repair orders, explain recommended services, and assist with invoicing and payments, balancing technical details with a strong customer-first approach in a fast-paced setting.