Service Concierge - Auto Care & Support (Flexible Hours)

CarMax; Orlando (FL); Vor Ort; USD 21.000 - 34.000; Vollzeit

Benefits dieser Stelle

Sick time and vacation

Holiday pay and floating holidays

Zusammenfassung

CarMax in Orlando is seeking a Service Operator to deliver exceptional customer service and support service operations in our busy Service Department. You will assist customers in person and by phone, help service consultants, schedule appointments, and relay information to the right teams.

The role emphasizes accuracy, empathy, and teamwork in a fast-paced environment, with flexibility to work varied shifts including nights and weekends.

Qualifikationen

• Strong interpersonal and communication skills.
• Excellent telephone etiquette and active listening.
• Ability to follow standardized service processes.
• Proficient data entry and intermediate spreadsheet skills.
• Comfort with fast-paced, cross-functional teamwork.

Aufgaben

• Respond promptly to incoming service calls with a customer-first approach.
• Assist Service Consultants and Customer Advisors with interactions.
• Schedule service appointments and route inquiries accurately.
• Provide timely written messages to team members for follow-up.
• Coordinate and schedule repair appointments and parts deliveries.
• Audit sublet invoices, loaner logs, dealer tags per CarMax guidelines.
• Follow EH&S requirements and keep workspace clean.

Kenntnisse

Customer service

Phone etiquette

Data entry

Multi-tasking

Interpersonal skills

Shift flexibility

Spreadsheets

Jobbeschreibung

CarMax in Orlando is seeking a Service Operator to deliver exceptional customer service and support service operations in our busy Service Department. You will assist customers in person and by phone, help service consultants, schedule appointments, and relay information to the right teams.

The role emphasizes accuracy, empathy, and teamwork in a fast-paced environment, with flexibility to work varied shifts including nights and weekends.