Service Center Coordinator — Customer Care & Scheduling

CarMax; Florida; On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Holiday pay

Job summary

CarMax is seeking a Service Operator in Miami Lakes to deliver exceptional customer service and support the Service Department’s daily operations. You will assist customers in person and over the phone, schedule service appointments, and coordinate with service teams to ensure smooth workflows.

The role emphasizes a customer-first mindset, flexibility in shifts, and opportunities to grow within CarMax’s nationwide network.

Qualifications

• Strong interpersonal and communication skills, with proven ability to deliver outstanding customer service
• Exceptional telephone etiquette and active listening abilities to ensure positive customer interactions
• Ability to execute standardized service processes and maintain high customer satisfaction scores
• Proficiency in data entry and record-keeping, with intermediate computer skills including spreadsheets
• Capability to thrive in a fast-paced environment, multitasking effectively while collaborating with cross-functional teams
• Flexibility to work varied shifts, including nights, weekends, and holidays, while maintaining professional appearance and integrity

Responsibilities

• Respond promptly and professionally to all incoming service calls, demonstrating empathy and a customer-first mindset
• Assist Service Consultants and Customer Advisors with customer interactions as needed to ensure seamless service experiences
• Schedule service appointments and provide accurate routing of calls and inquiries
• Deliver timely written messages to the appropriate team members for follow-up
• Manage repair requests by coordinating and scheduling appointments efficiently and perform reminder calls for upcoming appointments and contact customers when special-order parts arrive
• Maintain compliance by auditing sublet invoices, loaner logs, and dealer tags according to CarMax guidelines
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Customer service

Phone etiquette

Active listening

Data entry

Teamwork

Flexibility

Tools

Spreadsheets

Job description

CarMax is seeking a Service Operator in Miami Lakes to deliver exceptional customer service and support the Service Department’s daily operations. You will assist customers in person and over the phone, schedule service appointments, and coordinate with service teams to ensure smooth workflows.

The role emphasizes a customer-first mindset, flexibility in shifts, and opportunities to grow within CarMax’s nationwide network.