Service Concierge Appointment Coordinator - Lincoln of Naples

JoinGermain; Naples (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

Weekly pay

401(k) retirement plan

Employee Assistance Program

Paid Holidays & PTO

Job summary

Lincoln of Naples in Naples, FL is seeking a Service Concierge Appointment Coordinator to manage and track customer appointments for the Service Department. The role emphasizes bi-lingual proficiency and strong phone/computer skills within the Internet department.

Responsibilities include gathering customer data, scheduling appointments, and coordinating pickup/delivery for service, with benefits eligible from day one and competitive compensation.

Qualifications

• Ability to manage one’s own time effectively.
• Ability to type efficiently.
• Must be able to pass a pre-employment background check and drug screen.

Responsibilities

• Gather accurate customer information to create a database for follow-up and retention.
• Build and maintain knowledge of service processes and protocol.
• Utilize phone and internet skills to increase appointments, repair value, and customer retention.
• Schedule solid appointments with customer call-ins, Toyota customers, referrals, and other service customers.
• Greet clients and schedule appointments.
• Attend to café as needed.
• Schedule pick up and delivery for service appointments.
• Contact clients with connected services.

Skills

Time management

Typing

Bi-lingual (preferred)

Job description

Service Concierge Appointment Coordinator - Lincoln of Naples

#1369

Naples, Florida, United States

Job Description

Job Description:

The Business Development Center (BDC) Appointment Coordinator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to the Service Department within the dealership . Bi-lingual proficiency is highly preferred for this role.

Responsibilities:

• Gather accurate customer information to create a database for continual follow-up and retention
• Build and maintain knowledge of service processes and protocol
• Utilize computer & phone skills within our Internet department to increase appointments, repair value, and customer retention.
• Schedule solid appointments with customer call-ins, lists of relevant Toyota Customers, referrals , other generic service customers.
• Greet clients
• Schedule appointments
• Attend to café
• Schedule Pick up and delivery for service appointments
• Contact clients with connected services

We offer best in class industry benefits: BENEFITS ELIGIBLE FIRST DAY OF EMPLOYMENT!

• Competitive pay
• Medical, Dental and Vision Plans
• Weekly Pay
• Employee Assistance Program
• Paid Holidays & PTO Short and Long-Term Disability Plans
• Paid Life Insurance
• 401(k) Retirement Plan
• Vehicle Purchase Discounts
• Employee Appreciation Meals and Events

Requirements

Qualifications:

• Ability to manage one’s own time effectively.
• Ability to type efficiently.
• Must be able to pass a pre-employment background check and drug screen

EEO is the Law