Sales & Service Coodinator

Prestige Volvo; Bergenfield (NJ); Vor Ort; USD 25.000 - 36.000; Vollzeit

Benefits dieser Stelle

Benefits and paid time off

Training and growth opportunities

Supportive team environment

Zusammenfassung

Prestige Lincoln is seeking a friendly Sales & Service Coordinator in Bergenfield, NJ to support the service and sales teams and ensure an exceptional customer experience. You will answer calls, schedule appointments, greet customers, and connect them with the right staff.

The role requires strong communication, organization, and computer skills, with experience in a dealership setting considered a plus. A welcoming, professional presence is essential.

Qualifikationen

• Strong customer service and communication skills.
• Friendly, professional phone manner and welcoming personality.
• Able to stay organized and handle multiple tasks in a busy environment.
• Comfortable using computers, email, and scheduling systems.
• Dependability and attention to detail.
• Prior customer service or automotive dealership experience is a plus.

Aufgaben

• Answer calls, emails, and online inquiries professionally.
• Schedule, confirm, and reschedule service appointments.
• Greet customers and direct them to the right team member.
• Maintain organized reception and up-to-date customer records.

Kenntnisse

Customer service

Phone manners

Organization

Scheduling

Computers

Attention to detail

Multitasking

Tools

Scheduling software

CRM/ERP systems

Email & calendar

Jobbeschreibung

Do you enjoy helping people and keeping things organized? We’re looking for a friendly, dependable Sales & Service Coordinator to support our service and sales teams and help create a great experience for every customer.

You’ll be one of the first people our customers speak with or see when they visit the dealership. You’ll answer calls, schedule service appointments, greet customers, and connect them with the right team members.

What you’ll do:

• Answer incoming calls, emails, and online inquiries in a professional and friendly manner.

• Schedule, confirm, and reschedule service appointments.

• Gather customer and vehicle information and document the reason for each service visit.

• Follow up with customers about appointment reminders and missed appointments.

• Greet sales customers and visitors as they arrive at the dealership.

• Direct customers to the appropriate salesperson or department.

• Answer general questions and provide information about dealership hours and services.

• Notify sales staff when appointments or walk-in customers arrive.

• Maintain an organized and welcoming reception area.

• Keep customer records and appointment information accurate and up to date.

• Assist the sales and service teams with administrative tasks as needed.

What we’re looking for:

• Strong customer service and communication skills.

• A friendly, professional phone manner and welcoming personality.

• Ability to stay organized and handle multiple tasks in a busy environment.

• Comfortable using computers, email, and scheduling systems.

• Dependability and attention to detail.

• Previous customer service, receptionist, call center, or automotive dealership experience is a plus.

What we offer:

• Benefits and paid time off

• Training and opportunities for growth

• A supportive team environment

Prestige Lincoln is an equal opportunity employer.