Sales & Service Coodinator

Prestige Collection; Bergenfield (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits and paid time off

Training and growth opportunities

Supportive team environment

Job summary

Prestige Lincoln is seeking a friendly and dependable Sales & Service Coordinator to support our service and sales teams and create a great customer experience at the dealership.

You will be one of the first people customers speak with, answering calls, scheduling appointments, greeting visitors, and connecting them with the right team members to ensure smooth operations.

Qualifications

• Previous customer service or receptionist experience preferred.
• Strong phone etiquette and professional demeanor.
• Able to manage multiple tasks in a busy environment.

Responsibilities

• Answer calls, emails, and online inquiries in a professional manner.
• Schedule, confirm, and reschedule service appointments.
• Greet customers and direct them to the appropriate salesperson or department.
• Maintain accurate customer records and appointment information.
• Assist sales and service teams with administrative tasks.

Skills

Customer service

Communication

Organization

Scheduling software

Reception experience

Job description

Do you enjoy helping people and keeping things organized? We’re looking for a friendly, dependable Sales & Service Coordinator to support our service and sales teams and help create a great experience for every customer.

You’ll be one of the first people our customers speak with or see when they visit the dealership. You’ll answer calls, schedule service appointments, greet customers, and connect them with the right team members.

What you’ll do:

• Answer incoming calls, emails, and online inquiries in a professional and friendly manner.

• Schedule, confirm, and reschedule service appointments.

• Gather customer and vehicle information and document the reason for each service visit.

• Follow up with customers about appointment reminders and missed appointments.

• Greet sales customers and visitors as they arrive at the dealership.

• Direct customers to the appropriate salesperson or department.

• Answer general questions and provide information about dealership hours and services.

• Notify sales staff when appointments or walk-in customers arrive.

• Maintain an organized and welcoming reception area.

• Keep customer records and appointment information accurate and up to date.

• Assist the sales and service teams with administrative tasks as needed.

What we’re looking for:

• Strong customer service and communication skills.

• A friendly, professional phone manner and welcoming personality.

• Ability to stay organized and handle multiple tasks in a busy environment.

• Comfortable using computers, email, and scheduling systems.

• Dependability and attention to detail.

• Previous customer service, receptionist, call center, or automotive dealership experience is a plus.

What we offer:

• Benefits and paid time off

• Training and opportunities for growth

• A supportive team environment

Prestige Lincoln is an equal opportunity employer.