Service Concierge & Appointment Coordinator

Larson Dodge; Fife (WA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Optional Dental & Vision Insurance

Company-Paid Life & AD&D Insurance

Additional Coverage Options - Life, LT

401(k) with Company Match

Paid Time Off starting day one + six (

Employee Assistance Program (EAP) & KO

Employee Vehicle Purchase Program

Job summary

Mercedes-Benz of Tacoma is seeking a Cashier / Appointment Coordinator to support the service department and deliver a high-level customer experience. This full-time role handles customer interactions and administrative tasks in a fast-paced environment, requiring organization and reliability.

You will greet customers, schedule shop appointments, and assist service advisors while maintaining professional appearance and conduct.

Qualifications

• High school diploma or GED is required.
• Basic mathematical aptitude.
• Clear and concise communication skills.
• Customer service experience.
• Ability to independently problem solve.

Responsibilities

• Greets customers in a professional, friendly manner and listens actively.
• Fields calls to arrange shop appointments.
• Uses the computer system to coordinate vehicle drop-offs.
• Supports service advisors and technicians to maximize efficiency.
• Back-up cashier duties when needed.
• Opens and routes mail and handles correspondence.

Skills

Customer service

Clear communication

Mathematical aptitude

Problem solving

Education

High school diploma or GED

1–3 months related experience

Job description

Mercedes-Benz of Tacoma is seeking a Cashier / Appointment Coordinator to support the service department and deliver a high-level customer experience. This full-time role handles customer interactions and administrative tasks in a fast-paced environment, requiring organization and reliability.

You will greet customers, schedule shop appointments, and assist service advisors while maintaining professional appearance and conduct.