Service Concierge and Inventory Specialist

Clift Buick GMC; Adrian (MI); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

401k with match

Employee discounts on vehicles, parts,

Comprehensive insurance

Job summary

Clift Buick GMC in Adrian, Michigan is hiring a Service Concierge and Inventory Specialist to greet arriving guests, guide them through the service process, and support advisors. You will also manage tire stock and assist with vehicle movements and deliveries.

This entry-level role emphasizes organization, customer focus, and clear pathways for career advancement within the dealership. A valid driver’s license and flexible schedule are required.

Qualifications

• High school diploma or equivalent required.
• Valid Driver's License with clean driving record required.
• Flexible schedule including occasional overtime during peak seasons.
• Ability to stand for extended periods and lift/move tires up to 50 lbs.

Responsibilities

• Greet arriving service customers and set a premium tone in the lobby.
• Direct guests to lounge areas or staff and answer general questions.
• Assist Service Advisors by managing lane traffic, scheduling appointments, and helping with check-ins.
• Safely shuttle customers to and from destinations as needed.
• Safely drive, park, and retrieve customer vehicles entering or leaving the service drive.
• Pickup and deliver customer vehicles after service is completed.

Skills

Customer service

Hospitality

Communication

Proactive attitude

Adaptability

Valid Driver's License

Education

High school diploma or equivalent

Job description

Location: Clift Buick GMC. Adrian, Michigan

Position: Service Concierge and Inventory Specialist

About Us

Clift Buick GMC is a trusted name in the automotive industry, dedicated to providing exceptional service and "Professional Grade" care to our community. We pride ourselves on a customer-focused approach and a culture that actively invests in the professional growth of our team members.

Job Overview

We are seeking a motivated and enthusiastic Service Concierge and Inventory Specialist to join our team. In this dynamic role, you will be the face of our service lane-greeting arriving guests, directing traffic, and safely moving customer vehicles to be serviced. Additionally, you will play a vital role behind the scenes by managing our tire inventory and supporting our Service Advisors to ensure a seamless customer experience. This position is ideal for an organized, customer-focused individual looking for an entry-level gateway with clear opportunities for career advancement within our dealership.

Key Responsibilities

Guest Hospitality & Support

• First Impression: Greet arriving service customers with a warm, friendly welcome to set a premium tone.
• Customer Guidance: Direct guests to the appropriate lounge areas or staff members and answer general inquiries.
• Advisor Assistance: Support Service Advisors by managing lane traffic, scheduling appointments, and assisting with customer check-ins.
• Guest Shuttle: Drive the dealership shuttle to safely transport customers to and from their destinations when needed.

Vehicle Handling & Logistics

• Valet Services: Safely drive, park, and retrieve customer vehicles moving into and out of the service drive.
• Vehicle Delivery: Pick up customer vehicles from their homes or offices and deliver them back safely after service is completed.

Tire Inventory Control

• Inventory Management: Maintain accurate counts of tire stock, organize the tire storage area, and ensure optimal inventory levels.
• Product Knowledge: Provide customers and advisors with accurate information regarding tire options, pricing, and active promotions.
• Record Keeping: Track tire inventory movements and maintain accurate logs of customer interactions.

Teamwork & Growth

• Goal Alignment: Collaborate with the service and parts teams to meet department service goals.
• Professional Growth: Participate in ongoing training and dealership development programs to advance your career.

Facility Excellence

• Facility Readiness: Maintain the cleanliness, organization, and safety of the service drive and guest reception areas during lower-traffic periods.
• Seasonal Safety: Assist with seasonal weather readiness, including clearing walkways of snow and ice to ensure a safe environment for guests and team members.

Qualifications & Requirements

Minimum Requirements (Must-Haves)

• Valid Driver’s License: Must possess a valid driver’s license with a clean, insurable driving record.
• Education: High school diploma or equivalent.
• Schedule Flexibility: Ability to work flexible hours, including occasional overtime during peak service seasons.
• Physical Ability: Ability to stand for extended periods, walk the service lane, and safely lift and move tires (up to 50 lbs).

Preferred Skills & Experience (Nice-to-Haves)

• Customer-Facing Experience: Previous experience in hospitality, valet, retail sales, or customer service.
• Automotive Familiarity: Basic knowledge of automotive services or tire inventory/sales is preferred but not required.
• Tech Savvy: Proficiency with basic computer systems and software for tracking inventory and customer notes.

Core Competencies (Soft Skills)

• Communication: Strong interpersonal skills with a welcoming, customer-first attitude.
• Proactive Drive: Self-motivated with the ability to anticipate customer needs and identify operational tasks during downtime.
• Adaptability: Proven ability to thrive and multitask efficiently in a fast-paced environment.
• Professional Appearance: Dress to impress. Recommended to always look sharp, neat and well kept.

Benefits & Perks

Financial & Incentives

• Competitive Pay: Enjoy a steady base wage.
• Retirement Planning: Future-proof your career with a retirement savings plan including an employer match.
• Generous Discounts: Take advantage of special employee pricing on vehicle purchases, parts, and service center care.

Health & Wellness

• Comprehensive Insurance: Stay covered with medical, dental, vision, life, long-term disability insurance options.
• Work-Life Balance: Recharge with paid time off (PTO) and observed paid holidays.

Culture & Growth

• Professional Development: Grow yourskill set with continuous paid manufacturing training, mentorship, and support.
• Career Advancement: Access clear, structured internal promotion paths within our growing dealership team.

Join Our Team

If you are looking for a rewarding, fast-paced career with boundless potential for growth, we want to hear from you! At Clift Buick GMC, we strive to be a true destination dealership. We firmly believe that our team members are our absolute number-one resource, and we actively invest in your long-term success.

We look forward to meeting you and helping you build your future in the automotive industry!

Clift Buick GMC is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.