Service Concierge Advisor | Flexible Schedule & Benefits

Priority Dispatch Corp.; Blue Springs (MO); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Paid vacation

Air-conditioned shop

New facility

Employee discounts

Training programs (top)

Family environment

Community outreach focus

Flexible schedule

Performance bonus program

Healthcare benefits

401k

Job summary

Balderston Automotive Group is seeking a dependable Service Advisor to act as the primary link between customers and the service department in Lee’s Summit, Missouri. You will blend customer service, sales, and automotive knowledge to explain maintenance and repairs while coordinating with technicians.

The role focuses on owning the customer experience, managing service orders, and ensuring timely, courteous service in a busy dealership environment.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed appearance.
• Consistent record of service and sales success.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

Responsibilities

• Oversee service orders and flow of Drive Lane.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience and leave a positive impression.
• Provide concierge support for all owner inquiries, by phone or in person.
• Ensure daily inventory of technicians' time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims and training of service department staff.
• Reinforce company policies and adhere to standards.
• Encourage compliance with applicable laws and regulations.
• Maintain good working relationships with factories and foster positive employee relations.

Skills

Organized

Friendly personality

Excellent communication

Time management

Team oriented

Self-motivated

Clean driving record

Valid driver’s license

Job description

Balderston Automotive Group is seeking a dependable Service Advisor to act as the primary link between customers and the service department in Lee’s Summit, Missouri. You will blend customer service, sales, and automotive knowledge to explain maintenance and repairs while coordinating with technicians.

The role focuses on owning the customer experience, managing service orders, and ensuring timely, courteous service in a busy dealership environment.