Service Communications Specialist

NextShining; Austin (TX); On-site; USD 52,000 - 59,000; Full time

Benefits offered by this job

Competitive salary

Professional growth opportunities

Career development

Supportive and collaborative work env

On-the-job learning

Job summary

NextShining is seeking a Service Communications Advisor to serve as a key liaison between customers, internal teams, and service operations. The role fits someone who is organized, approachable, and detail-oriented, capable of managing multiple conversations and priorities throughout the day.

You will help customers understand services, provide updates, resolve general inquiries, maintain accurate communication records, and support a smooth overall service experience.

Qualifications

• Excellent written and verbal communication skills are required.
• Strong organizational and time-management abilities are essential.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Communicate professionally with customers regarding services, requests, updates, and general inquiries.
• Provide clear and accurate information while maintaining a positive customer experience.
• Coordinate communication between customers and internal departments when necessary.
• Follow up on open requests and ensure customers receive timely updates.
• Identify customer needs and help determine the appropriate next steps.
• Maintain organized and accurate records of customer interactions.
• Assist with scheduling, service coordination, and communication-related administrative tasks.
• Handle customer concerns with professionalism, patience, and attention to detail.
• Support team objectives by maintaining consistent communication standards.
• Develop a strong understanding of company services, procedures, and customer expectations.

Skills

Strong written and verbal comm

Excellent organization

Time-management

Manage multiple priorities

Active listening

Attention to detail

Independent and team player

Adaptability

Job description

NextShining is seeking a Service Communications Advisor to serve as a key liaison between customers, internal teams, and service operations. The role fits someone who is organized, approachable, and detail-oriented, capable of managing multiple conversations and priorities throughout the day.

You will help customers understand services, provide updates, resolve general inquiries, maintain accurate communication records, and support a smooth overall service experience.