Service Communications Advisor

NextShining; Austin (TX); On-site; USD 52,000 - 59,000; Full time

Benefits offered by this job

Competitive salary

Professional growth opportunities

Career development

Supportive and collaborative work env

On-the-job learning

Job summary

NextShining is seeking a Service Communications Advisor to serve as a key liaison between customers, internal teams, and service operations. The role fits someone who is organized, approachable, and detail-oriented, capable of managing multiple conversations and priorities throughout the day.

You will help customers understand services, provide updates, resolve general inquiries, maintain accurate communication records, and support a smooth overall service experience.

Qualifications

• Excellent written and verbal communication skills are required.
• Strong organizational and time-management abilities are essential.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Communicate professionally with customers regarding services, requests, updates, and general inquiries.
• Provide clear and accurate information while maintaining a positive customer experience.
• Coordinate communication between customers and internal departments when necessary.
• Follow up on open requests and ensure customers receive timely updates.
• Identify customer needs and help determine the appropriate next steps.
• Maintain organized and accurate records of customer interactions.
• Assist with scheduling, service coordination, and communication-related administrative tasks.
• Handle customer concerns with professionalism, patience, and attention to detail.
• Support team objectives by maintaining consistent communication standards.
• Develop a strong understanding of company services, procedures, and customer expectations.

Skills

Strong written and verbal comm

Excellent organization

Time-management

Manage multiple priorities

Active listening

Attention to detail

Independent and team player

Adaptability

Job description

NextShining. is a leading recruitment and staffing agency dedicated to connecting top talent with the right opportunities. We specialize in providing customized workforce solutions that help businesses grow and professionals advance their careers. With a focus on excellence, integrity, and personalized service, we ensure the perfect match for every client and candidate. At NextShining., we are committed to driving success for both companies and individuals in today’s dynamic job market.

Job Description

As a Service Communications Advisor, you will serve as an important point of communication between customers, internal teams, and service operations.

This position is ideal for someone who is organized, approachable, attentive to detail, and confident managing multiple conversations and priorities throughout the day.

You will help customers understand services, provide updates, resolve general inquiries, maintain accurate communication records, and support a smooth overall service experience.

Responsibilities

• Communicate professionally with customers regarding services, requests, updates, and general inquiries.
• Provide clear and accurate information while maintaining a positive customer experience.
• Coordinate communication between customers and internal departments when necessary.
• Follow up on open requests and ensure customers receive timely updates.
• Identify customer needs and help determine the appropriate next steps.
• Maintain organized and accurate records of customer interactions.
• Assist with scheduling, service coordination, and communication-related administrative tasks.
• Handle customer concerns with professionalism, patience, and attention to detail.
• Support team objectives by maintaining consistent communication standards.
• Develop a strong understanding of company services, procedures, and customer expectations.

Qualifications

• Strong written and verbal communication skills.
• Professional and customer-focused communication style.
• Excellent organization and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong listening and problem-solving abilities.
• Attention to detail and accuracy.
• Comfortable working independently and collaboratively with a team.
• Ability to learn new systems, processes, and service information.
• Positive, dependable, and adaptable approach to work.

Additional Information

• Competitive salary of $52,000–$59,000 per year
• Professional growth opportunities
• Opportunities to develop valuable communication and customer service skills
• Career development within a growing organization
• Supportive and collaborative work environment
• On-the-job learning and professional development
• Opportunity to build experience across customer communication and service operations