Service Cloud Technical Support Engineer — 24/7

Socket.dev; Indianapolis (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Salesforce is seeking a Technical Support Engineer to work directly with customers, resolve critical issues, and guide adoption of Salesforce technology.

You will serve as a trusted technical partner, providing expert troubleshooting, best practices, and proactive guidance across the Salesforce platform.

This fast-paced, 24/7 global team helps customers maximize value and success with Salesforce, aligning with our core values.

Responsibilities

• Lead the end-to-end customer technical experience by managing support cases from initial diagnosis through resolution
• Diagnose and resolve complex technical issues related to Salesforce platform products, including Service Cloud
• Coordinate resolution of critical and high-priority cases by collaborating with cross-functional teams and escalating issues to Product Engineering when necessary
• Provide onboarding support and technical discovery sessions to help new customers successfully implement Salesforce solutions
• Guide customers on best practices, product configuration, and architecture to accelerate product adoption and maximize platform value
• Investigate customer-reported issues, analyze system behavior, and identify root causes using internal tools and troubleshooting methods
• Manage multiple customer issues simultaneously while prioritizing work in a fast-paced technical environment

Job description

Salesforce is seeking a Technical Support Engineer to work directly with customers, resolve critical issues, and guide adoption of Salesforce technology.

You will serve as a trusted technical partner, providing expert troubleshooting, best practices, and proactive guidance across the Salesforce platform.

This fast-paced, 24/7 global team helps customers maximize value and success with Salesforce, aligning with our core values.