Service Center Technician: Field & Shop Support

Xylem; Kent, Northern (WA, KY); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Xylem in Kent, Washington is seeking a Service Center Specialist to perform standard and non-routine mechanical and electrical service duties, troubleshoot and repair equipment in the shop, by phone, and at field locations. This role supports multiple business units and ensures proper documentation, billing, and timely resolution of customer issues.

You will manage inbound calls and inquiries, assist with rental quotes and orders, coordinate deliveries, and help maintain safe shop practices

Qualifications

• High school diploma or equivalent with 2 years of related experience (or Bachelor’s degree).
• Proficiency with Microsoft Office; strong communication and organizational skills.

Responsibilities

• Perform standard and non-routine mechanical and electrical service duties; troubleshoot and repair equipment.
• Manage inbound calls, inquiries, and walk-ins; coordinate shipments and orders.

Skills

Microsoft Suite

MS Field Service

MS CRM

ERP systems

Communication skills

Teamwork

IT basics

Education

High school diploma

Bachelor’s degree (optional)

Tools

Outlook

Excel

Word

PowerPoint

Job description

Xylem in Kent, Washington is seeking a Service Center Specialist to perform standard and non-routine mechanical and electrical service duties, troubleshoot and repair equipment in the shop, by phone, and at field locations. This role supports multiple business units and ensures proper documentation, billing, and timely resolution of customer issues.

You will manage inbound calls and inquiries, assist with rental quotes and orders, coordinate deliveries, and help maintain safe shop practices