Service Center Technician & Customer Solutions Expert

Socket.dev; Ashland (IN); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

PTO

Health benefits

401(k)

Parental leave

Tuition reimbursement

Job summary

Xylem is seeking a Service Center Specialist in Ashland, VA to provide high-quality mechanical and electrical service support by phone, in-shop, and on-site. You will handle troubleshooting, invoicing, and contract administration while coordinating with branches and customers.

The role emphasizes documentation, safety, and teamwork, with a benefits package including PTO, health benefits, and retirement plans. A strong emphasis on continuous improvement and customer service is expected.

Qualifications

• High school diploma or equivalent plus 2 years of relevant work experience, or Bachelor's degree with comparable expertise.
• Light construction experience preferred.
• Computer proficiency with Microsoft Suite (Outlook, Word, Excel, PowerPoint).
• Demonstrated troubleshooting ability and basic circuit testing knowledge.
• Familiarity with ERP systems, Field Service, and CRM applications such as MS Field Service or MS CRM.
• Strong organizational, communication, and collaboration skills.
• Understanding of general business and service center concepts.
• Basic math skills and understanding of IT business tools.
• Ability to work both independently and as part of a team with limited supervision.

Responsibilities

• Troubleshoot and repair equipment and products by phone, in the shop, and at customer sites.
• Respond promptly to inbound phone calls, online inquiries, and customer walk-ins.
• Perform standard and non-routine operations and logistics tasks, including scheduling technicians, deliveries, and equipment.
• Collaborate effectively with customers and branch staff to resolve issues and align on solutions.
• Process customer requests including rental quote generation, order placement, and contract renewals in-person, by phone, or via email.
• Accurately enter orders and arrange delivery per agreement terms, including coordination of freight.
• Review contract auto-renewals and support contract updates or changes, including purchase orders.
• Complete rental and equipment processes; schedule product pick-ups and prepare paperwork for customer sign-off.
• Support Service Shop Technicians with work orders and parts retrieval for repairs.
• Assist branch staff in compiling operational metrics and reports.
• Ensure proper time entry, billing, and payment updates for projects and service orders.
• Maintain up-to-date credentials and safety training for onsite technicians.
• Document process flows and ensure all service order details are complete.
• Create and maintain a safe workplace and promote a strong safety culture.
• Provide excellent service to both internal and external customers.
• Uphold a high-impact culture through innovation, accountability, and empowerment.
• Function well independently and as part of a team, following operational policies and procedures.

Skills

Troubleshooting

Organizational skills

Communication

Collaboration

Microsoft Office

Basic math

Education

High school diploma or equivalent

Bachelor's degree

Tools

MS Field Service

MS CRM

Microsoft Office Suite

Job description

Xylem is seeking a Service Center Specialist in Ashland, VA to provide high-quality mechanical and electrical service support by phone, in-shop, and on-site. You will handle troubleshooting, invoicing, and contract administration while coordinating with branches and customers.

The role emphasizes documentation, safety, and teamwork, with a benefits package including PTO, health benefits, and retirement plans. A strong emphasis on continuous improvement and customer service is expected.