Service Center Pro: Repairs, Scheduling & Customer Care

YSI Incorporated; Ashland (VA); On-site; USD 71,635,200 - 80,231,424; Full time

Benefits offered by this job

PTO

Health benefits

401(k)

Job summary

Xylem Ashland is seeking a Service Center Specialist to provide high-quality mechanical and electrical service support by phone, in-shop, and at field locations. You will troubleshoot, repair, and assist with contracts, billing, and scheduling, supporting multiple business units to ensure excellent service.

The role requires a high school diploma or equivalent with 2 years of related experience, proficiency with Microsoft Office, ERP/CRM familiarity, and strong communication skills.

Qualifications

• High school diploma or equivalent plus 2 years of relevant work experience, or Bachelor’s degree with comparable expertise.
• Light construction experience is preferred.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Familiarity with ERP systems, Field Service, and CRM applications such as MS Field Service or MS CRM.

Responsibilities

• Troubleshoot and repair equipment and products by phone, in the shop, and at customer sites.
• Respond promptly to inbound phone calls, online inquiries, and customer walk-ins.
• Plan and coordinate scheduling of technicians, deliveries, and equipment.
• Process rental quotes, orders, and contract renewals in person, by phone, or via email.
• Enter orders accurately and arrange delivery per terms, including freight coordination.
• Review contract auto-renewals and support updates or changes.
• Assist with work orders and parts retrieval for repairs.
• Maintain up-to-date credentials and safety training for onsite technicians.
• Document processes and ensure complete service order details.

Skills

Troubleshooting

Microsoft Suite

ERP systems

CRM applications

Field Service

Education

High School Diploma

Bachelor’s degree

Tools

MS Field Service

MS CRM

Job description

Xylem Ashland is seeking a Service Center Specialist to provide high-quality mechanical and electrical service support by phone, in-shop, and at field locations. You will troubleshoot, repair, and assist with contracts, billing, and scheduling, supporting multiple business units to ensure excellent service.

The role requires a high school diploma or equivalent with 2 years of related experience, proficiency with Microsoft Office, ERP/CRM familiarity, and strong communication skills.