Service Center Coordinator & Customer Support

Xylem; Wilmington (NC); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

PTO

Day one benefits

Retirement plan

Parental leave

Tuition reimbursement

Career development

Wellness program

Employee discounts

Job summary

Xylem is hiring a Service Center Associate in Wilmington, NC to deliver exceptional customer service, provide technical support, and coordinate equipment rentals, repairs, billing, and service requests. You’ll connect customers, service technicians, and branch operations to ensure efficient processing and timely responses.

The role offers exposure to equipment troubleshooting, rental operations, invoicing, service processes, and customer relationship management while collaborating with

Qualifications

• High School Diploma or GED.
• 1+ year of experience in customer service or related field.
• Exposure to ERP systems such as SAP.
• Experience with billing and invoicing preferred.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Ability to prioritize tasks and manage multiple responsibilities.
• Basic mathematical and problem‑solving skills.
• Ability to work independently while also contributing to a collaborative team environment.

Responsibilities

• Customer Support & Service Coordination: Manage inbound phone calls, online inquiries, and customer walk-ins. Provide outstanding customer service and respond to requests in a timely manner. Generate rental quotes and process customer orders via phone, email, and in person.
• Answer routine product and service questions, directing complex inquiries to the appropriate technical or sales team members.
• Coordinate product deliveries and pickups according to customer agreements and freight terms.
• Service & Shop Support: Assist customers with basic equipment troubleshooting and service-related inquiries. Support Service Shop Technicians by preparing work orders and pulling required repair parts.
• Complete equipment rental and service documentation accurately. Ensure service operations and parts are properly recorded on service orders.
• Verify technician certifications, safety credentials, and required training records are current.
• Administrative & Branch Operations: Process customer contracts, billing, invoicing, and payment information accurately. Maintain correct time entries and billing records for service projects and engagements. Assist branch leadership in tracking operational metrics and reporting.
• Collaborate with branch personnel to resolve customer issues and support daily operations. Ensure customer requests and administrative tasks are completed accurately and on schedule.

Skills

Customer service

Communication

Prioritization

Independent work

Team collaboration

Education

High School Diploma or GED

Tools

ERP/SAP experience

Job description

Xylem is hiring a Service Center Associate in Wilmington, NC to deliver exceptional customer service, provide technical support, and coordinate equipment rentals, repairs, billing, and service requests. You’ll connect customers, service technicians, and branch operations to ensure efficient processing and timely responses.

The role offers exposure to equipment troubleshooting, rental operations, invoicing, service processes, and customer relationship management while collaborating with