Service Center Supervisor - Behavioral Health

Trinity Health Mid-Atlantic; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Supportive team environment

Meaningful work helping patients

Job summary

Trinity Health IHA Medical Group is seeking a Service Center Supervisor – Behavioral Health to lead the Behavioral Health Service Center team. This role focuses on supervising daily operations, ensuring staff are trained to meet performance goals, and delivering patient-friendly service.

You will also handle complaints, improve procedures, and generate monthly performance reports. The ideal candidate has a Bachelor’s degree with at least 3 years of PPSC Representative experience, preferably in a

Qualifications

• Bachelor’s degree or an equivalent combination of education and professional experience.
• Minimum of 3 years experience as a PPSC Representative; supervisory capacity preferred.

Responsibilities

• Supervises day to day operations of staff and services.
• Ensures staff are adequately trained to perform responsibilities and aware of performance goals.
• Performs quality reviews on staff work and recorded telephone calls.
• Participates in process and procedure development.
• Manages internal and external complaints, compliance log, and monthly reports.
• Ensures efficient scheduling for Representatives and maintains time/attendance records.
• Evaluates performance of Representatives.

Skills

Supervisory experience

PPSC Representative experience

Customer service

Communication skills

Education

Bachelor’s degree or equivalent combination of education and professional experience

Job description

Employment Type: Full time Shift: Day Shift Description: Be the Connection Between Patients and Care! Trinity Health IHA Medical Group is seeking a customer-focused Service Center Supervisor – Behavioral Health. In this role, you will provide leadership and supervise Behavioral Health Service Center staff to ensure efficient, fiscally responsible and customer-responsive center operations.

What You'll Do:

• Supervises day to day operations of staff and services.
• Ensures that all staff are adequately training to effectively perform their required responsibilities and provided with an overview of the Behavioral Health performance goals.
• Performs quality reviews on staff work and recorded telephone calls.
• Participates in process and procedure development.
• Manages internal and external complaints, manages compliance log, compiles data to provide monthly reports.
• Ensures efficient scheduling for the Representatives and maintains time and attendance records.
• Evaluates performance of Representatives.

General Requirements:

• EDUCATION: Bachelor’s degree or an equivalent combination of education and professional experience.
• CREDENTIALS/LICENSURE: None
• MINIMUM EXPERIENCE: Minimum of 3 years experience as a PPSC Representative; experience in a supervisory capacity strongly preferred.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for professional growth and career advancement.
• Supportive, collaborative team environment.
• Meaningful work helping patients navigate their healthcare journey.
• A mission-driven organization dedicated to serving communities across Southeast Michigan.

About Us

At Trinity Health IHA Medical Group, we are committed to delivering exceptional patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and creating outstanding customer experiences, we'd love to hear from you. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.