Service Center Supervisor - Behavioral Health

Trinity Health; Ann Arbor (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a Service Center Supervisor – Behavioral Health to lead and supervise Behavioral Health Service Center staff. You will ensure efficient, fiscally responsible and customer-responsive operations while guiding daily activities and performance goals.

The role requires a Bachelor’s degree and at least 3 years of supervisory experience in a related setting; strong communication and process improvement skills are essential.

Qualifications

• Bachelor's degree or equivalent combination of education and professional experience.
• Minimum of 3 years experience as a PPSC Representative; supervisory experience strongly preferred.

Responsibilities

• Supervises day to day operations of staff and services.
• Ensures staff are adequately trained to perform responsibilities and aware of performance goals.
• Performs quality reviews on staff work and recorded calls.
• Participates in process and procedure development.
• Manages complaints, maintains compliance log, and compiles monthly reports.
• Ensures efficient scheduling for Representatives and tracks time/attendance.
• Evaluates performance of Representatives.

Skills

Leadership

Customer service

Education

Bachelor's degree

Job description

Employment Type: Full time Shift: Day Shift Description:

Be the Connection Between Patients and Care!

Trinity Health IHA Medical Group is seeking a customer-focused Service Center Supervisor – Behavioral Health. In this role, you will provide leadership and supervise Behavioral Health Service Center staff to ensure efficient, fiscally responsible and customer-responsive center operations.

What You'll Do:

• Supervises day to day operations of staff and services.
• Ensures that all staff are adequately training to effectively perform their required responsibilities and provided with an overview of the Behavioral Health performance goals.
• Performs quality reviews on staff work and recorded telephone calls.
• Participates in process and procedure development.
• Manages internal and external complaints, manages compliance log, compiles data to provide monthly reports.
• Ensures efficient scheduling for the Representatives and maintains time and attendance records.
• Evaluates performance of Representatives.

General Requirements:

• EDUCATION: Bachelor’s degree or an equivalent combination of education and professional experience.
• CREDENTIALS/LICENSURE: None
• MINIMUM EXPERIENCE: Minimum of 3 years experience as a PPSC Representative; experience in a supervisory capacity strongly preferred.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for professional growth and career advancement.
• Supportive, collaborative team environment.
• Meaningful work helping patients navigate their healthcare journey.
• A mission-driven organization dedicated to serving communities across Southeast Michigan.

About Us

At Trinity Health IHA Medical Group, we are committed to delivering exceptional patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you’re passionate about helping others and creating outstanding customer experiences, we’d love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.