Behavioral Health Service Center Supervisor

Trinity Health MI; Ann Arbor (MI); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Supportive team environment

Mission-driven organization

Job summary

Trinity Health IHA Medical Group is seeking a Service Center Supervisor – Behavioral Health in Michigan. The role leads day-to-day operations, ensures staff training, and reviews quality of work and calls to meet performance objectives.

Qualifications include a Bachelor's degree and at least 3 years' experience as a PPSC Representative, with supervisory experience preferred. This on-site position offers day shift hours and a path for growth within a mission-driven health system.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of 3 years as a PPSC Representative; supervisory experience strongly preferred.
• Experience in a behavioral health setting is a plus.

Responsibilities

• Supervises day-to-day operations of staff and services.
• Ensures staff are trained to meet responsibilities and performance goals.
• Performs quality reviews on staff work and recorded calls.
• Participates in process and procedure development.
• Manages complaints, logs, and monthly reporting data.
• Schedules Representatives and tracks time/attendance.
• Evaluates performance of Representatives.

Skills

Staff supervision

Customer service

Process improvement

Data reporting

Staff training

Education

Bachelor’s degree

Job description

Trinity Health IHA Medical Group is seeking a Service Center Supervisor – Behavioral Health in Michigan. The role leads day-to-day operations, ensures staff training, and reviews quality of work and calls to meet performance objectives.

Qualifications include a Bachelor's degree and at least 3 years' experience as a PPSC Representative, with supervisory experience preferred. This on-site position offers day shift hours and a path for growth within a mission-driven health system.