Service Center Supervisor - Behavioral Health

Trinity Health MI; Ann Arbor (MI); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Supportive team environment

Mission-driven organization

Job summary

Trinity Health IHA Medical Group is seeking a Service Center Supervisor – Behavioral Health in Michigan. The role leads day-to-day operations, ensures staff training, and reviews quality of work and calls to meet performance objectives.

Qualifications include a Bachelor's degree and at least 3 years' experience as a PPSC Representative, with supervisory experience preferred. This on-site position offers day shift hours and a path for growth within a mission-driven health system.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of 3 years as a PPSC Representative; supervisory experience strongly preferred.
• Experience in a behavioral health setting is a plus.

Responsibilities

• Supervises day-to-day operations of staff and services.
• Ensures staff are trained to meet responsibilities and performance goals.
• Performs quality reviews on staff work and recorded calls.
• Participates in process and procedure development.
• Manages complaints, logs, and monthly reporting data.
• Schedules Representatives and tracks time/attendance.
• Evaluates performance of Representatives.

Skills

Staff supervision

Customer service

Process improvement

Data reporting

Staff training

Education

Bachelor’s degree

Job description

Be the Connection Between Patients and Care!

Trinity Health IHA Medical Group is seeking a customer-focused Service Center Supervisor – Behavioral Health.

Employment Type

Full time

Shift

Day Shift

What You'll Do

• Supervises day to day operations of staff and services.
• Ensures that all staff are adequately training to effectively perform their required responsibilities and provided with an overview of the Behavioral Health performance goals.
• Performs quality reviews on staff work and recorded telephone calls.
• Participates in process and procedure development.
• Manages internal and external complaints, manages compliance log, compiles data to provide monthly reports.
• Ensures efficient scheduling for the Representatives and maintains time and attendance records.
• Evaluates performance of Representatives.

General Requirements

• EDUCATION: Bachelor’s degree or an equivalent combination of education and professional experience.
• CREDENTIALS/LICENSURE: None
• MINIMUM EXPERIENCE: Minimum of 3 years experience as a PPSC Representative; experience in a supervisory capacity strongly preferred.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for professional growth and career advancement.
• Supportive, collaborative team environment.
• Meaningful work helping patients navigate their healthcare journey.
• A mission-driven organization dedicated to serving communities across Southeast Michigan.

About Us

At Trinity Health IHA Medical Group, we are committed to delivering exceptional patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and creating outstanding customer experiences, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.