Service Center Specialist

Xylem Water Solutions Netherlands; Salt Lake City (UT); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Volunteer program

Employee resource groups

Job summary

Xylem is seeking a Service Center Specialist to support service center and branch operations in Salt Lake City and Windcrest. You’ll handle inbound calls, generate rental quotes, place orders, and answer routine product questions to ensure timely fulfillment and customer satisfaction.

The role requires a high school diploma or equivalent, proficiency with Microsoft Office, and familiarity with ERP/CRM systems.

Qualifications

• High school diploma or equivalent with 2+ years of experience or a bachelor’s degree with relevant capability.
• Light construction experience preferred.
• Computer proficiency including Office suite and basic math skills.
• Ability to troubleshoot logical processes and understand circuit testing.
• Strong communication, organization, and collaboration skills.
• Familiarity with ERP/CRM applications and standard IT tools.

Responsibilities

• Manage inbound calls, online inquiries, and walk-ins.
• Provide quotes and process orders via phone, in person, or email.
• Answer product questions and route to service or sales as needed.
• Enter orders and coordinate deliveries per customer agreements and freight terms.
• Support contract renewals, maintenance, and PO updates.
• Assist with time entries and billing for projects and service engagements.
• Ensure on-site techs have current safety credentials and training.
• Document tasks in established processes and maintain safe work environment.

Skills

Office proficiency

Math skills

Troubleshooting

Communication skills

ERP familiarity

CRM familiarity

Field Service knowledge

Education

High school diploma or equivalent

Bachelor's degree

Tools

ERP systems

Microsoft Field Service

Microsoft CRM

Microsoft Office

Job description

## Service Center SpecialistBewerben: Fernarbeiter: Salt Lake City, Utah: Windcrest, Texas: Full time: Heute ausgeschrieben: R51070Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.Xylem is looking for a Service Center Specialist to support service center and branch operations. ## What your day will look like as a Service Center Specialist You’ll perform standard and non-routine mechanical and electrical service duties, including troubleshooting and repairing equipment by phone, in the shop, and at field locations. You’ll also support shop maintenance, sales, and branch operations by helping resolve customer contracts, billing, invoicing, and administrative issues in a timely manner. This role may support multiple business units and is important to ensuring accurate documentation, payment, and resolution of customer issues. You’ll work with customers, branch staff, service technicians, and managers. ## Core Responsibilities and Tasks * Manage inbound phone calls, online inquiries, and customer walk-ins.* Respond to customer requests, including generating rental quotes and placing orders by phone, in person, or by email.* Answer routine and non-routine product questions, referring customers to service or sales personnel when appropriate.* Enter orders and arrange deliveries according to customer agreements, including applicable freight terms.* Support simple contract renewals, maintenance, and changes, including purchase order updates.* Review contract auto-renewals and support contract additions identified by branch staff.* Complete equipment rental processes, schedule product pickups, and prepare customer sign-off paperwork.* Support Service Shop Technicians by completing work orders and pulling parts for repairs.* Help branch staff compile metrics and ensure customer requests are completed promptly.* Maintain accurate time entries and billing for projects and service engagements.* Obtain and update customer payment information for service orders.* Ensure service operations and part numbers are included on service orders.* Verify that on-site technicians have current safety credentials and training.* Document tasks within established process flows.* Create and maintain a safe working environment and culture.* Address the needs and expectations of internal and external customers.* Contribute to a high-impact culture through innovation, accountability, and empowerment.* Collaborate with customers, branch staff, and other disciplines.* Carry out responsibilities within the limits of Xylem’s Delegation of Authority (DOA) policy. ## Position Requirements * High school diploma or equivalent and at least 2 years of applicable work experience, or a bachelor’s degree with demonstrated capability in comparable work.* Light construction experience preferred.* Computer proficiency, including Microsoft Office, and basic math skills.* Ability to troubleshoot logical processes and a basic understanding of circuit testing.* Strong communication, organization, and collaboration skills.* Ability to understand concepts and general business practices.* Proficiency with standard Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.* Familiarity with ERP systems and typical IT business tools.* Basic understanding of Field Service and CRM applications, such as Microsoft Field Service or Microsoft CRM.* Ability to execute tasks with moderate autonomy; limited guidance is expected for complex tasks. ## High-Impact Behaviors* **Continuous professional development:** Seek opportunities to learn, improve, and stay current with industry trends and best practices.* **Collaboration and teamwork:** Work effectively with others, contribute to shared goals, and value diverse perspectives.* **Results-driven performance:** Set high standards and deliver objectives efficiently and effectively. ## CompensationThe estimated salary range for this position is **$25.00 to $29.00 per hour**. Starting pay depends on factors such as skills, experience, and work location, and is not typically at the top of the range.Werden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen. Unsere Produkte kommen in der öffentlichen Versorgung, der Industrie, im Wohnbereich und in gewerblichen Gebäuden zum Einsatz – mit dem Ziel, intelligente Maschinen, Anlagen, Messsysteme, Netzwerktechnologien und fortschrittliche Analysen für Wasser-, Strom- und Gasversorger sowie die Industrie bereitzustellen. Arbeiten Sie mit uns an einer Welt, in der die aktuellen und kommenden Wasserherausforderungen mit Kreativität und Engagement gelöst werden und in der Inklusion und Zugehörigkeit als Treiber für Innovation erkannt werden, um unsere Wettbewerbsfähigkeit weltweit zu stärken.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation