Technical Support Engineer

Xylem Water Solutions Netherlands; Morrisville (NC); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

401(k) with company contribution

Paid time off

Parental leave

Tuition reimbursement

Volunteer program

Job summary

Xylem is hiring a Technical Support Engineer for a hybrid role based in Morrisville, North Carolina. You will diagnose and resolve complex hardware/software issues, guide customers, maintain systems, and develop support documentation.

The position emphasizes collaboration across teams, mentoring junior staff, and staying current with water technology trends. A bachelor’s degree in related field plus 2+ years’ experience is expected, with competitive compensation and benefits.

Qualifications

• A bachelor’s degree in International Business, Supply Chain Management or related field with at least 2 years experience.
• Strong analytical skills and proficiency in data analysis tools (e.g., Excel, SQL).
• Understanding of inventory management principles and practices.

Responsibilities

• Technical Troubleshooting: respond to and resolve technical issues reported by customers.
• Customer Support: guide customers through product features and functionality with professional service.
• System Maintenance: monitor performance and conduct routine updates and security checks.
• Documentation and Training: create technical docs and conduct training sessions for customers.
• Team Collaboration: communicate with team members and other departments, share knowledge.

Skills

Analytical skills

Data analysis tools

Education

Bachelor’s degree in International Business or Supply Chain Management

Tools

Excel

SQL

Inventory management software

Job description

## Technical Support EngineerBewerben: Hybrid: Morrisville, North Carolina (Office): Full time: Heute ausgeschrieben: R50637Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.The Technical Support Analyst plays a critical role in ensuring that end-users receive timely and effective technical support. This position involves diagnosing and resolving complex technical issues, providing guidance to users on the use of software and hardware, and developing and implementing support procedures. The Technical Support Analyst collaborates with cross functional teams to address technical problems, perform root cause analysis, and implement corrective actions. Additionally, this role involves training and mentoring junior support staff. Responsibilities: **Technical Troubleshooting** • Respond to and resolve technical issues reported by customers • Diagnose and troubleshoot hardware and software problems • Provide step-by-step instructions to customers for issue resolution • Escalate complex issues to appropriate teams or specialists **Customer Support** • Provide professional and courteous customer service • Guide customers through product features and functionality • Address customer inquiries and concerns in a timely manner • Maintain a positive and helpful attitude while assisting customers **System Maintenance** • Monitor and maintain system performance and availability • Conduct routine system updates and security checks • Troubleshoot and resolve system errors or malfunctions • Ensure data backups are performed regularly and accurately **Documentation and Training** • Create and update technical documentation for products and processes • Conduct training sessions for customers on product usage and troubleshooting • Provide feedback and suggestions for improving product usability and functionality • Keep up-to-date with industry trends and advancements in technology **Team Collaboration** • Communicate effectively with team members and other departments • Participate in team meetings to discuss product updates and customer feedback • Collaborate with other technical support analysts to resolve complex issues • Share knowledge and expertise with team members to improve overall support efficiency. **High Impact Behaviors:** • Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices. • Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions. • Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively. Qualifications: • A bachelor’s degree in International Business, Supply Chain Management or a related field with at least 2 years experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts. • Strong analytical skills and proficiency in data analysis tools (e.g., Excel, SQL). • In-depth understanding of inventory management principles and practices. • Experience with inventory management software and systems. • Ability to develop and implement inventory optimization strategies. • Strong problem-solving skills and attention to detail. • Excellent communication and interpersonal skills. • Ability to work independently and as part of a team. The estimated salary range for this position is $55k to $70k. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement. #LI-NP1Werden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen. Unsere Produkte kommen in der öffentlichen Versorgung, der Industrie, im Wohnbereich und in gewerblichen Gebäuden zum Einsatz – mit dem Ziel, intelligente Maschinen, Anlagen, Messsysteme, Netzwerktechnologien und fortschrittliche Analysen für Wasser-, Strom- und Gasversorger sowie die Industrie bereitzustellen. Arbeiten Sie mit uns an einer Welt, in der die aktuellen und kommenden Wasserherausforderungen mit Kreativität und Engagement gelöst werden und in der Inklusion und Zugehörigkeit als Treiber für Innovation erkannt werden, um unsere Wettbewerbsfähigkeit weltweit zu stärken.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation