Sales & Service Technician

Dyson; King Center (CO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401K match

Life Insurance

FSA/HSA

PTO

Commuter benefits

Child care leave

Wellness program

Employee assistance program

Product discounts

Job summary

Dyson is hiring for an on-site Service Center role in the United States. You will diagnose, troubleshoot, and repair Dyson consumer products, while delivering excellent in-store service and guiding customers on additional Dyson products.

The position requires strong customer service and sales experience, ability to learn technical repairs, and proficient use of MS Office. Must be 18+ and able to lift up to 50 lbs. Tue-Sat 8:30 am–4:30 pm, onsite employment.

Qualifications

• Experience in a customer service and sales related position.
• Experience using consumer electronics, especially Dyson products.
• Aptitude for acquiring skills in technical repairs.
• Collaborative with proven success in team environments.
• Ability to prioritize and work in a fast-paced environment.
• Great written, verbal and interpersonal communication skills.
• Experience using Microsoft Office, including Word, Outlook, and Excel;
• Ability to lift and move up to 50 lbs.
• High School Diploma or equivalent required.
• Must be at least 18 years of age.

Responsibilities

• Diagnose, troubleshoot and repair Dyson customer products in person.
• Cross-sell Dyson products and services to customers.
• Provide excellent in-store customer service experience.
• Input customer sales information into Dyson system to process orders.
• Submit daily/weekly reports on serviced products and customers.
• Manage parts usage and inventory as directed.
• Ensure service levels are understood and met.
• Assist Customer Service Team in escalated repair cases.

Skills

Customer service

Sales experience

Technical repairs

Team collaboration

Communication skills

Physical ability

MS Office

Education

High School Diploma or equivalent

Tools

Microsoft Office (Word/Outlook/Excel)

Job description

About Us

Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of retail stores throughout the country.

Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of retail stores throughout the country. Our service team forms a direct link between the business and owners. We are technology experts, trained to give specialist advice and provide hands-on support to solve problems. Working to daily targets, our team resolves technical queries, provides product information, delivers excellent customer service, and upsells. Paid training is provide to ensure you excel in all technical areas.

About The Role

• This is a full-time (40+ hours a week) position located onsite at our service center
• The hours for this role are Tuesday - Saturday and 8:30 am to 4:30 pm. Hours are subject to change based on customer demand.
• Responsible for the in-person diagnosis, troubleshooting and repair of Dyson customer products including vacuums, fans, air purifiers, hair-dryers and other products
• Communicate information on other Dyson products to promote cross-selling opportunities and services to existing customers to promote sales.
• Provide excellent customer service to ensure a positive in-store experience.
• Input customer sales information into Dyson system to properly process orders.
• Submit daily/weekly reports of products and customers serviced and other reporting as necessary
• Properly manage parts usage and inventory as required and directed
• Ensure all process activity is communicated and Dyson service levels are understood and exercised
• Assist Customer Service Team in escalated repair instances

About You

• Experience in a customer service and sales related position
• Experience using and learning about consumer electronics, especially Dyson products
• Aptitude for acquiring skills in technical repairs
• Collaborative with proven success in team environments
• Ability to prioritize and work in a fast-paced environment
• Great written, verbal and interpersonal communication skills
• Experience using Microsoft Office, including Word, Outlook, and Excel;
• Ability to lift and move up to 50 lbs.
• High School Diploma or equivalent required
• Must be at least 18 years of age.

Benefits

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

Financial Benefits

• 401K with up to a 4% match
• Company paid Life Insurance and AD&D
• Flexible Savings Account (FSA) and Health Savings Account (HSA)

Lifestyle Benefits

• Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
• Pre-tax Commuter Benefits (applicable areas only)
• Generous Child Care Leave Program
• Wellness Program
• Employee Assistance Program
• Generous Dyson Product Discounts

Health Benefits

• Multi-Level Healthcare Coverage Options
• Vision & Dental Coverage
• Company paid Short-Term and Long-Term Disability

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.