Service Center Representative, Women's Services

HealthPartners; Minnesota; On-site; USD 40,000 - 46,000; Full time

Job summary

Park Nicollet, part of HealthPartners, is seeking a Service Center Representative to join the Women’s Services team in Minnesota. This role focuses on handling a high volume of calls for scheduling and messaging, ensuring patients are prepared for the next interaction with the care team, and delivering excellent customer service.

The position requires strong communication, multitasking ability, and adherence to scripts and processes.

Qualifications

• Strong verbal and written communication, customer service, and phone etiquette skills.
• Ability to manage multiple processes and applications with attention to patient safety and experience.
• Comfort discussing copays and payments with patients while maintaining confidentiality.

Responsibilities

• Handle high volume of incoming calls for scheduling, messaging, and patient preparation.
• Follow defined scripts and standardized processes to ensure timely and accurate service.
• Support care team across 25 clinics with strong interpersonal skills and flexibility.
• Maintain patient confidentiality and provide a friendly, helpful customer service experience.

Skills

Critical thinking

Customer service

Verbal communication

Written communication

Medical terminology knowledge

Computer/keyboard skills

Patient confidentiality

Education

Some post-secondary education

Job description

Park Nicollet is looking to hire a Service Center Representative to join our Women’s Services team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary

The primary work of the Service Center Representative will be dedicated to managing and responding to a high volume of incoming calls. Calls are a mixture of scheduling, messaging as well as assuring the patient is prepared for the next interaction with the care team.

The employee will follow processes and procedures that support standard work including defined specific scripts that assure all calls and requests are handled in a timely, accurate and professional manner. The major focus of the Service Center is to provide the best service that supports the goal of Everyone Caring Every Day while building relationships that support 25 clinics with over 400 clinicians.

In addition, employees will support areas within a medical setting with strong interpersonal skills and flexibility. Employees will maintain patient confidentiality to protect patient rights. Furthermore, employees will provide excellent customer service (i.e. providing a pleasant greeting and a “I’m here to help you attitude”), complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.

Work Schedule

• 8:30 am-5:00 pm
• Monday through Friday

Required Qualifications

• Knowledge, Skills, and Abilities:
  • Critical thinking to manage the complexity of using multiple processes and applications while supporting patient safety needs and experience.
  • Ability to handle and implement frequent changes in processes and protocols.
  • Strong verbal and written communication, human relations sensitivity and strong customer service skills, listening and telephone etiquette skills, medical terminology knowledge desirable, accurate computer/keyboarding skills required, comfort in asking patients for copays and payments, ability to promote and maintain good patient relations and patient confidentiality, demonstrates knowledge of age related growth and development principles necessary to provide appropriate service and assure safety of patients.

Preferred Qualifications

• Education, Experience or Equivalent Combination:
  • Some post-secondary education preferred.

Benefits

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more